Executive Virtual Assistant & Customer Support Specialist

ANUOLUWAPO ELIZABETH ADISA

Executive Virtual

Assistant

Customer

Support

Specialist

Social Media

Manager WAT

(West Africa

Time)

+234 814-***-****

️ ************************@*****.***

LinkedIn: https://www.linkedin.com/in/anuoluwapo-adisa-43aab3397

Portfolio:

https://drive.google.com/file/d/117qZMq_aJL6GdUOxhxKHFaySI23qsn7Q

/view?usp=drivesdk

PROFESSIONAL SUMMARY

Results-driven Executive Virtual Assistant and Customer Support Professional with experience supporting executives and SMEs through email management, calendar coordination, CRM administration, and high-volume customer support. Proven ability to reduce administrative workload, improve customer response times, and maintain high customer satisfaction. A strong accounting background enables reliable financial and operational support in remote environments. CORE SPECIALIZATIONS

»Executive Support: Calendar Management, Inbox Management, Travel Coordination, Meeting Scheduling, Executive Communication, Confidential Data Handling.

»Customer Support: Customer Service, CRM Management, Ticketing Systems, Live Chat, Email Support, Client Onboarding, Customer Retention(Handled an average of 50–80 customer interactions per day while maintaining a friendly and professional tone).

»Social Media Management: Content Creation, Content Scheduling, Community Management, Engagement Analytics, Brand Consistency

»Operations & Admin:Workflow Optimization, Process Documentation, Data Management, Quality Control, Reporting.

»Tools: Google Workspace, Microsoft 365, HubSpot, ClickUp, Notion, Slack, Zoom, Canva, Figma, CapCut, Trello, Asana, Zapier.

PROFESSIONAL EXPERIENCE

Virtual Assistant Wave Trade, Ogun State 2025

- Managed executive email inboxes handling 100+ emails daily, 70% reducing unanswered emails by 70% through a structured filtering and prioritization.

- Coordinated complex calendars for 3

executives, reducing scheduling conflicts by 90%.

-Prepared and standardized 50+ business documents, reports and presentations using branded templates.

- Conducted market research for 5 key projects, contributing insights that influenced 3 strategic business decisions Provided data that influenced 3 business decisions. CUSTOMER SUPPORT SPECIALIST & SOCIAL MEDIA Freelance 2024 - Present

- Managed customer support channels handling 50–80 daily inquiries via email, chat, and social platform.

- Maintained 95% satisfaction across 500+ interactions.

- Implemented and managed HubSpot CRM, Improving follow-up efficiency by 60%.

- Managed and grew social media accounts to 1,000+ followers, increasing engagement by 45% through content planning and analytics.

Designed 100+ marketing and social media assets using Canva, Figma, CorelDRAW, CapCut, and InShot. TECHNICAL PROFICIENCY

»Productivity & Collaboration: Google Workspace, Microsoft 365, Notion, ClickUp

» Communication: Slack, Zoom, Calendly, Loom

» Design & Content: Canva (Advanced) Figma, CapCut, Basic WordPress, InShot. HubSpot • Trello • Asana • Zapier

» CRM & Project Tools: HubSpot, Trello, Asana, Zapier. FINANCIAL ADMINISTRATION

* Bookkeeping Fundamentals

* Expense Tracking & Invoice Processing

* Financial Reporting Support

* Data Entry & Data Cleaning (99% accuracy across 5,000+ records. EDUCATION & CERTIFICATION– Strategic Positioning

HND IN ACCOUNTING Federal Polytechnic Ilaro 2021-2023 Relevant Coursework: Financial Record Keeping, Budget Tracking, Report Preparation, Data Accuracy CERTIFICATIONS

Executive Virtual Assistant Certification (2025) KEY ACHIEVEMENT

* Reduced administrative workload by **15+ hours per week** for executives.

* Improved customer response time from **24 hours to an average of 2 hours**.

* Increased social media engagement by **45% for three consecutive months**.

*Maintained 99% accuracy in data entry across 5,000+ records PROFESSIONAL SERVICE» Executive VA Package: Calendar, email, travel, meeting management

» Operations VA Package: Process documentation, data management, CRM

» Social Media VA Package: Content creation, scheduling, engagement, analytics SOFT SKILLS

•Communication • Time Management •

Attention to Detail • Confidentiality •

Emotional Intelligence • Problem Solving

LANGUAGES

English Yoruba

Portfolio: Social media designs, CRM workflows, client dashboards, and content samples. References available upon request

Contact this candidate