Retail Store Manager - Customer Service Expert

Deborah Dove

Seffner, FL *****

813-***-**** - *********@*****.***

Professional Summary

Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results. Skills

Multitasking and organization Store operations

Store merchandising Team motivation

Policies and procedures Store displays

Accurate cash handling POS systems

Cash management Team leadership

Customer service Problem-solving

Friendly and positive

Work History

10/2003 to 06/2025 Store Manager - Customer Service HSN/QVC – Brandon, FL

Managed daily operations, ensuring optimal inventory levels and product availability.

•

Led a team of associates, providing training and performance feedback to enhance service quality.

•

Developed promotional strategies, resulting in increased customer engagement and sales growth.

•

Oversaw visual merchandising standards, creating compelling displays that enhanced store aesthetics.

•

Fostered a customer-centric culture, resolving issues promptly to improve satisfaction ratings.

•

Analyzed sales data to identify trends, implementing adjustments to maximize profitability.

•

Implemented staff scheduling practices that improved coverage while reducing labor costs.

•

Managed inventory control, cash control, and store opening and closing procedures.

•

Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

•

Led daily store operations ensuring optimal inventory management and customer service excellence.

•

Implemented merchandising strategies to maximize sales and improve store presentation.

•

Fostered a positive work environment through effective communication and conflict resolution skills.

•

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

•

Improved customer satisfaction through staff training in customer service and product knowledge.

•

• Completed point of sale opening and closing procedures.

• Rotated merchandise and displays to feature new products and promotions.

• Approved regular payroll submissions for employees. Managed daily store operations to optimize customer experience and drive sales performance.

•

Led cross-functional teams to execute merchandising strategies aligned with company goals.

•

Education

2 Year Study: Accounting

Erwin Vo-Tech - Tampa, Fl

06/1981 High School Diploma: General Education

Brandon High School - Brandon, FL

Contact this candidate