Retail Operations and Customer Service Professional
Resume:
Dorothy F. Merryweather
***************@*****.***
OBJECTIVE
Seeking a dynamic position that fosters both personal and professional growth, with opportunities for continued development.
EDUCATION
Parkland College 2014
Business Year 1 Certificate
SIAST Kelsey Campus 2011
Completed Level 3 Welding
Northwest Regional College 2010
Pre-Employment Welding, Level 1 & 2
NBC High School 2007
Grade 12 Diploma
EXPERIENCE
Retail Sales Specialist May 2022 to Present
Pilot Flying J-Saskatoon, SK
● Manage vendor coordination to ensure optimal stock levels.
● Handle invoice filing and booking.
● Execute retail resets to maintain updated stock.
● Conduct daily, weekly, and monthly inventory counts.
● Identify and resolve receiving discrepancies.
● Provide customer service and managed phone inquiries.
● Lead sales initiatives and trained staff on upselling techniques. Guest Service Leader November 2020 to May 2022
Pilot Flying J-Saskatoon, SK
● Supervised afternoon shifts and led teams.
● Onboarded and trained new staff members.
● Delivered exceptional customer service and resolved issues promptly.
● Managed product ordering for the store.
● Logged tickets for maintenance and equipment repair.
● Performed end-of-day procedures efficiently.
Lowe’s Canada May 2017- December 2019
Department Manager
● Trained and led employees in delivering "SMART" customer service.
● Managed inventory and conducted cycle counts.
● Prepared weekly and daily reports on sales and inventory.
● Supervised 3 to 10 employees, maintaining high department standards.
● Resolved customer issues and coordinated flyer preparation. Servrite January 2016- April 2017
Team lead
Supervise teams of 5 -10 to people to complete projects to customers standards
Travel to different location across Canada
Train store staff on merchandising standards
Report product or fixture deficiencies
Communicate with contractors to complete project Mosaic Sales Solutions September2014- January 2016 Project Manager
Overnight resets for London and Windsor Home Depots
traveling to new Home Depot locations and assist the staff with grand openings
Oversee 10-15 staff on 1-3 projects nightly
Communicate to store staff when teams will be scheduled to work and arrange assistance when needed
Scheduling and summit travel requests and expense reports
Read prints, and follow work procedures to complete projects nightly
Assist teams to complete reset, record any deficiencies REFERENCES
Available upon request
Contact this candidate