Virtual Assistant Specialist with Customer Care Experience
Resume:
KERRY A. FARLEY
Greensboro, NC 27410
*************@*****.***
EDUCATION:
UNIVERSITY OF NORTH CAROLINA AT GREENSBORO
Masters of Library and Information Studies: GPA: 3.46, May, 2000
Bachelor of Arts in Religious Studies: GPA: 3.3, December, 1995
Bachelor of Arts in English: GPA in Major: 3.0, May, 1992
COMPUTER SKILLS:
Database Searching Software Applications
* JSTOR * Lotus Notes
* Lexis Nexis * Microsoft Office Suite
* NCLIVE * Microsoft Outlook
OFFICE SKILLS:
* Accounting * Filing
* Copiers and Fax machines * Typing: 50 wpm
* Editing & Proofreading * Web Design: HTML
EXPERIENCE:
SPECIALTY BENEFITS AGENT,
United Healthcare, Greensboro, NC December 2019-Present
* Assess claim status and send requests to make appropriate changes.
* Assist members with their Dental plan benefits and services.
* Give providers information about member benefits and plans.
* Perform as a Floor Walker on a temporary basis with New Hire classes.
VIDEO REPAIR REPRESENTATIVE,
Charter Communications, Greensboro, NC August 2016-August 2019
* Instruct customers on how to set up cable boxes and modems.
* Resolve customer issues with accessing cable tv shows and internet.
* Take payments and help with billing questions.
* Temporarily worked as a Floor Walker for New Hire classes.
CUSTOMER CARE PROFESSIONAL,
American Express, Greensboro, NC March 2003-December 2015
* Assisted customers with questions and making payments.
* On a short term basis worked in SST taking escalated calls.
* Received extensive training in customer service and sales.
* Sold American Express card products and services.
* Updated customer records and information.
REFERENCES UPON REQUEST
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