Bilingual Customer Service Specialist
Resume:
A R G E AR L I A R I V A S
C O N T A C T
**************@*****.***
77060
Davis High School Houston,
TX
High School Diploma
E D U C A T I O N
S K I L L S
Customer service
Data analysis
Telephone interviewing
Bilingual communication
Client interaction
• Friendly customer service
Team collaboration
Flexible schedule
: Team contribution
Problem solving
Cash handling
Effective communication
Organization
Flexibility
Typing speed
Telephone interviews
Active learning
Organizational skills
Quick-learning
Self motivation
English: Fluent
Spanish: fluent
L A N G U A G E S
P R O F I L E S U MMARY
Profession with experience in customer service and cash handling, adept at maintaining a professional tone while addressing customer inquiries and concerns. Demonstrated ability to assess customer needs through active listening and effective communication, leading to improved satisfaction ratings. Proficient in bilingual communication, facilitating interactions with diverse clientele and enhancing overall service delivery. Proven track record of collaborating with team members to achieve operational goals and resolve issues efficiently. Also Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Aswell as Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in learning new positions and techniques
WORK E X P E R I E N C E
Ironwood Insights Houston,
TX
Telephone Interviewer
03/2023 - 10/2024
Chick-fil-A Houston, TX
Cashier
10/2022 - 03/2023
2024 - 2025
Issued receipts, refunds, credits or change due to customers. Performed other duties as assigned by management.
Stocked shelves with merchandise when needed.
Resolved customer complaints professionally in accordance with company policy.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Assisted with customer requests and answered questions to improve satisfaction.
Exceeded customer satisfaction by finding creative solutions to problems.
Completed day-to-day duties accurately and efficiently. Bagged food at paced due to location always being packed On slow days & packed days we still managed to work and be able to complete our tasks
Professionally speaking to customers to keep them satisfied Answer phone calls
Speak professionally
Dedication
Bilingual English : and
Spanish
Customer support
Trying to persuade
them to continue with
surveys about their
hospital stays
Assessed customer
needs through probing
questions and active
listening skills.
Developed strategies
for improving customer
satisfaction when
conducting telephone
interviews.
Identified trends in
customer feedback,
providing detailed
reports to management
team..
Maintained a
professional attitude
while conducting
surveys in accordance
with company policies
and procedures.
Achieved customer
satisfactions ratings.
Contact this candidate