Administrative Professional with Front Office Expertise

Dawn Dieleman

Boca Raton, FL *****

**************@*****.***

+1-616-***-****

Professional Summary

Organized and passionate dental professional with extensive experience in front office operations, treatment coordination, and office management. Strong communicator with a commitment to helping patients understand their dental needs while creating a positive, welcoming office environment. Work Experience

Treatment Plan Coordinator / Front Office

John Ludwig DDS

January 2017 to December 2020

Coordinated treatment plans, scheduled appointments, verified insurance, and followed up on recommended care.

Treatment Plan Coordinator / Scheduling & Accounting Joseph Erfman DDS

January 2015 to December 2017

Presented treatment plans, educated patients, managed scheduling, and handled payments and billing inquiries.

Office Manager / Front Office Lead

Bruce Mickelson DDS

January 2005 to December 2015

Managed all front office operations including scheduling, billing, insurance processing, and patient communication. Oversaw daily workflow, staff coordination, and administrative procedures in a busy dental practice.

Education

Criminal Justice (Court Focus) (B.S.)

Western Michigan University

January 1996 to December 1996

Skills

• Follow-Up Care

• Patient Care

• Scheduling

• Communication

• Treatment Plan Coordination

• Organization

• Billing & Accounting

• Team Collaboration

• Organizational skills

• Insurance Verification

Certifications and Licenses

BLS Certification

CPR Certification

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