Experienced Administrative Professional with Data Entry Focus
Resume:
Angela Meeks
Olive Branch, MS *****
*********@*****.***
Highly motivated, goal-oriented professional with strong communication, interpersonal, and presentation skills that's able to establish long-term, positive relationships with clients, co-workers and outside resources. Also strong leadership skills; ability to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the tasks at hand.
Authorized to work in the US for any employer
Career Objective
Proactive professional with over 20+ years of proven knowledge of office management, and administrative support that thrives in a demanding, fast paced environment.
Experience
Sr. Customer Service Representative
FedEx - Memphis, TN
September 2021 to November 2023
Sr. Customer Service Representative- Provide exceptional customer service to customers through incoming calls.
• Answering incoming calls from customers inquiring about our services or products • Respond professionally and affectively to customers, explain possible solutions, and ensure that customers feel heard, supported, and valued.
• Engage in active listening with customers, confirm or clarify information and de-escalate issues, as needed.
• Building lasting relationships with clients and other call center team members • Utilizing software, applications, and database apps to solve and provide solutions to customers inquiries
• Completing trainings and learning modules to improve job services for exceptional service provided in the customer experience.
Administrative Specialist
First Horizon Bank—Memphis, TN
2015-2020
Managed all invoices for Benefits Administration and Corporate Recruiting by developing a system to adequately track all invoices received and sent for payment
• Greet internal/external visitors; manage all incoming calls and inquiries to Corporate Recruiting
Accolades: Awarded "Blue Chip Award" for providing differentiated customer service within my first 2 months of employment
Provided administrative support to the Director of Corporate Recruiting for executive level positions and the Talent Acquisition Consultants in regards to various aspects of the recruiting process, such as sourcing, pre-screening, scheduling, travel accommodations, drug screening, and background checks. With additional experience in college recruiting.
• Serves as the Representative for the College Internship Program, with duties including: posting jobs to College job boards, promoting the program through attendance at College fairs, working with Marketing to develop all Internship promotional products, design and distribute a bi-weekly internship newsletter to interns during the program, assist in the designing and execution of program activities, and analyzing success of initiatives
Trust Administrative Specialist
First Horizon Bank—Memphis, TN
May 2004-June 2015
Provided administrative support to all Trust officers and the Tax officer to include, opening and closing accounts, filing, paying tax payments and paying bills.
• Greet internal/external visitors; manage all incoming calls and inquiries
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals,
• Locate and attach appropriate files to incoming correspondence requiring replies,
• Schedule and confirm appointments for clients, customers, or supervisors, • Compose, type, and distribute meeting notes, routine correspondence, and reports to managers and all Trust Officers.
Data Entry Specialist
First Horizon Bank—Memphis, TN
March 2002-May 2004
Data Entry Specialist—Enter deposits, withdrawals and accurately input and update financial transactions that came though lockbox.
• Sort and balance checks got customers deposits. Enter and balance accounts for assigned lockbox accounts.
• Make sure accounts are closed for mail distribution and that they are all balanced and reconciled by end of day.
• Call all companies at end of day to report lockbox totals.
Education
Southwest Community College, Memphis TN — 2016,
Medical Admin Assistance Diploma
Skills
Administrative Support, Multitasking, Problem Solving, Attention to detail, Organization, Conflict Resolution, Strong Verbal Communication Skills and Proficient in typing (35-40 wpm) and Data Entry (18,000 kph)
References
Available Upon Request
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