Operations & Programs Leader with Compliance Expertise

AILEEN MYERS

Operations & Program Leader Compliance & Accreditation Team Development

**************@*****.*** 708-***-****

Willowbrook, IL www.linkedin.com/in/aileen-myers-7886411b0

PROFESSIONAL SUMMARY

Operations and program leader with 20+ years of experience managing teams, compliance, accreditation, and day-to-day operations in highly regulated environments. Proven ability to improve organizational quality, lead teams through change, and maintain national accreditation standards, including NAEYC. Known for building strong systems, developing people, and ensuring operational excellence. Seeking remote or hybrid roles in operations, program coordination, people operations, compliance support, or client success.

CORE COMPETENCIES

Operations Management • Program Coordination • Regulatory Compliance • Accreditation (NAEYC)

Quality Improvement • Process Optimization • Staff Leadership & Coaching

Hiring, Onboarding & Training • Policy Implementation & Documentation

Cross-Functional Collaboration • Stakeholder Communication

Scheduling, Reporting & Records Management • Conflict Resolution

PROFESSIONAL EXPERIENCE

KinderCare Learning Companies – Darien, IL

Center Director / Leadership Roles November 2012 – Present

Advanced through multiple leadership roles within a national organization, ultimately serving in center-level executive leadership.

Lead daily operations of a high-volume center, overseeing staffing, enrollment, compliance, and overall service delivery.

Elevated center quality rating from Level 3 to Level 5, achieving and sustaining top-tier performance.

Successfully achieved and maintained NAEYC accreditation following a prior accreditation lapse.

Manage recruitment, onboarding, coaching, performance evaluations, and improvement plans for staff.

Ensure continuous compliance with state licensing regulations, safety standards, and corporate policies.

Implement operational and process improvements that increase efficiency, consistency, and quality outcomes.

Serve as the primary liaison between families, staff, corporate leadership, and regulatory agencies.

Support organizational change initiatives while maintaining stable operations and team engagement.

Little Footsteps Academy – Alsip, IL

Lead Teacher / Third-in-Charge April 2005 – December 2012

Supported leadership with daily operations, scheduling, and staff supervision.

Maintained classroom and program compliance with licensing requirements.

Assisted with onboarding, mentoring, and supporting new team members.

Built strong relationships with families and administrative leadership.

Mary Sears Children’s Academy – Lemont, IL

Early Childhood Educator /Third-in-Charge February 2001 – March 2005

Delivered programming within a regulated educational environment.

Supported documentation, classroom operations, and compliance standards.

Collaborated with leadership and families to support student development.

At Home America – Alsip, IL

Personalization Associate / Warehouse Support May 1999 – January 2001

Completed order personalization with attention to accuracy and quality.

Assisted with picking, packing, and shipping during high-volume periods.

Demonstrated adaptability and teamwork to meet operational deadlines.

Private Family Employment – Illinois

Private Nanny / Family Support 1997 – 2010 (On-Call)

Provided long-term childcare and family support for a single household.

Continued assisting the family as needs expanded to include grandchildren.

Supported scheduling, care coordination, and communication.

EDUCATION

Bachelor of Science – Early Childhood Education (Leadership)

Rasmussen University – Illinois (Remote) 2019 – 2021

Associate of Applied Science – Early Childhood Education

Moraine Valley Community College – Palos Hills, IL

TECHNOLOGY & TOOLS

Google Workspace • Microsoft Office • Scheduling & Enrollment Systems

Digital Documentation & Compliance Tracking • Remote Collaboration Tools

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