Administrative & HR Support Specialist with 15+ Years Experience

Brittney Bryson

Clovis, *****, United States, 559-***-****, ********.******@*******.***

SUMMARY Experienced Administrative, HR professional and Customer Service Representative with over 15 years of progressive responsibility in healthcare operations, employee on-boarding, scheduling, and customer service. Proven ability to manage office workflows, support clinical and administrative teams, and maintain compliance with healthcare documentation and HR policies. Known for being detail oriented, organized, and a collaborative team player. Authorized to work in the U.S. for any employer.

WORK EXPERIENCE

09/2023 – 10/2025 Administrative Assistant/Customer Service Rep, Serious Cycle Clovis Supported the owner with order fulfillment processes. Managed inventory by stocking shelves efficiently. Addressed incoming calls and provided customer service. Processed payments via cash, credit, debit and check transactions accurately.

Registered incoming products into the inventory management system. Generated invoices on behalf of the owner.

Scheduled customer repair appointments following invoice approval. 07/2022 – 07/2023 Administrative Assistant, 1st Choice Home Healthcare Clovis Assisted the Director of Nursing with daily operations and oversight of clinical staff.

Worked remotely.

Executed audits of employee and patient charts to ensure regulatory compliance.

Facilitated the interviewing, onboarding, and disciplinary procedures. Coordinated clinician schedules to align with patient needs and visit frequency.

Managed multi-line phone systems, oversaw office opening and closing, and provided comprehensive administrative support. 04/2021 – 07/2022 Office Lead / HR Coordinator, Valley Home Health Fresno Supported the Administrator and Office Manager across five departments to improve overall operational effectiveness.

Conducted audits of employee and patient records.

Managed new employee onboarding, including I-9 verification and benefits enrollment procedures.

Tracked clinician licenses and certifications to guarantee regulatory compliance.

Prepared payroll reports and handled workers' compensation paperwork. Reviewed office staff timesheets post-adjustment requests, secured required approvals, and submitted them to the administrator for processing.

Worked remotely.

08/2018 – 12/2019 Intake Coordinator, Valley Home Health Fresno Evaluated incoming referrals and verified insurance eligibility to streamline patient intake.

Scheduled initial visits for newly admitted patients to ensure timely access to care.

Facilitated seamless care coordination between patients and clinicians. Maintained accurate data entry and comprehensive documentation to support operational efficiency while working remotely. 07/2017 – 02/2018 Customer Service Representative, Alorica Fresno Addressed customer inquiries regarding billing and technical issues with professionalism.

Processed payments efficiently and resolved service concerns effectively. 01/2012 – 07/2018 Administrative & Care Roles (Various Organizations), Senior Helpers, Paintbrush Assisted Living, Bethesda Lutheran

Fresno, United States

Delivered in-home and assisted living care for elderly clients (Senior Helpers, Paintbrush Assisted Living, Bethesda Lutheran). Administered medications, monitored vital signs, and documented patient health.

Coordinated caregiver visits, conducted intake calls, and supported front- office operations.

03/2008 – 01/2009 Cashier, Lowe’s Home Improvement Fresno Executed cash register operations, handled transactions smoothly, and provided exceptional customer service.

EDUCATION

2006 – 2008 Fresno City College

Business Office Assistant Program

Fresno, CA

SKILLS Healthcare Administration HR Onboarding & Compliance Chart Auditing (Patient & Employee) Scheduling & Calendar Management

Insurance Verification & Intake

Coordination

Microsoft Office (Word, Excel,

Outlook, PowerPoint)

Google Workspace (Docs, Sheets,

Drive)

Multi-Line Phone Systems

Data Entry & Filing Typing

Payroll & Benefits Administration Remote Work Tools Customer Service EPIC

Allscripts Axxess

Wellsky (Kinnser) EMR

Remote Work From Home

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