Customer Service Specialist with Strong Resolution Skills

MARISA GOGA

************@*****.*** 480-***-**** Superior, AZ 85173

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.

Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated

customer support issues.

Skills

Customer relationship management + Calm demeanor

Order processing + Customer satisfaction measurement

Product knowledge + Call escalation

Software navigation + De-escalation techniques

Issue resolution + Grammar

Problem solving + Conflict mediation

Attention to detail + Account updating

Effective communication + Professional telephone demeanor

Critical thinking + Technical troubleshooting

Adaptive team player + Microsoft PowerPoint

Call center procedures + Sales closing

Typing proficiency + Computer proficiency

Credit card payment processing « Empathy and patience

Retail store support + Conflict resolution

Punctuality and reliability

Experience

Customer Service Representative Smart customer solutions - Mesa, AZ 10/2021 - 01/2022

Assisted customers with inquiries and resolved issues efficiently.

Provided information about products and services to enhance customer experience.

Processed customer orders accurately using company software systems.

Cashier Circle K - Superior, AZ 11/2019 - 03/2021

Processed customer transactions efficiently and accurately.

Managed cash register operations with attention to detail.

Assisted customers with product inquiries and recommendations.

Customer Service Representative Pacesetters - Mesa, Arizona 09/2017 - 05/2019

Assisted customers with inquiries and resolved issues efficiently.

Provided information about products and services to enhance customer experience.

Processed customer orders accurately using company software systems.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Identified needs of customers promptly and efficiently.

Assisted with customer requests and answered questions to improve satisfaction.

Worked effectively in team environments to make the workplace more productive.

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