Productive Project Manager Candidate with ISP Focus

Anamika Jadoun

Contact No. : +91-989******* *****************@*****.*** www.linkedin.com/in/anamika-jadoun-b00ab0193 Ahmedabad, Gujarat, India

Objective

Experienced Project Support Executive and Team Lead with a strong background in managing ISP project deliveries. Adept at creating project roadmaps, verifying project details, and ensuring smooth delivery while liaising with clients on-site. Skilled in CRM, communication, technical troubleshooting, and tools such as TICKET MANAGEMENT TOOL, Postman, SQL, and Packet Tracer. Looking to leverage my expertise in project management, technical skills, and client relations to transition into a product management role in the IT sector. Education

BACHELORS OF ENGINEERING 2018-2022 SILVER OAK COLLEGE OF ENGINEERING AND TECHNOLOGY

· COURSE: ELECTRONICS AND COMMUNICATION

· CGPA: 8.93

Skills & Abilities

Technical SKILLS:

• Intermediate SQL

• API Testing (Postman,Bruno)

• Linux (Hands-on experience)

• TICKET MANAGEMENT TOOL (Agile Methodologies, Issue Tracking)

• Packet Tracer (Network Simulation)

• CRM Software

• Routing Protocols (Routing Configurations such as BGP, EIGRP, OSFP.)

• Routing Protocols (Routing Configurations such as BGP, EIGRP, OSFP.)

• Networking Protocols

• Hands on Monitoring and visualization tools [Grafana, Zabbix] Soft Skills:

• Team Leadership • Client Handling (On-site & Remote)

• Communication and Collaboration • Problem-Solving

• Roadmap Creation and Planning • Cross-functional Team Coordination Work Experience

Project Support Executive Height8 Technologies 1 st

April 2023 – Present

• Lead a team responsible for delivering ISP projects, ensuring projects meet deadlines, scope, and quality standards.

• Create and maintain detailed project roadmaps, track progress, and coordinate cross-functional teams to ensure smooth delivery.

• Collaborate with clients on-site to gather requirements, ensure project alignment, and resolve any challenges during project execution.

• Utilize TICKET MANAGEMENT TOOL for project tracking, issue resolution, and sprint planning in an Agile environment.

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• Use SQL to analyze and troubleshoot issues related to project data and performance.

• Conduct API testing using Postman to ensure system integrations work seamlessly before delivery. Project Experience

Senior Implementation Engineer MTN Nigeria

Leading weekly governance meetings and coordinating project requirements with clients.

Utilizing Linux for IPLM requirements and ensuring risk-free project delivery. Team Lead Netplus Broadband

Led API integrations for payment gateways, SMSCs, and OTTs, reducing delivery time by 40%.

Managed CRM for 800K+ subscribers, improving engagement by 15% and reducing churn by 10%.

Applied SQL knowledge to reduce core team dependency by 20%.

Oversaw Linux server management and user log tracking.

Delivered multiple apps with optimized UI/UX.

Improved client operations by 20% through performance tracking and weekly reviews. Team Lead Tikona

Led migration of 50K+ customers to a modern platform, improving customer satisfaction by 95%.

Engaged with clients across states to enhance market insights and business opportunities. Project Coordinator GISL - WiFi

Designed roadmap for Gujarat’s largest Wi-Fi project, serving 700K+ subscribers.

Managed project delivery, collaborated on new features, and ensured timely implementation.

Used Postman for API testing and ticketing tools for project tracking.

Developed customer-centric app UI to address real-time needs. Certifications

· CCNA in Routing and Switching: Completed at Spyderwave Technologies

· CCNP in Routing and Switching: Completed at Spyderwave Technologies

· Network Security: Completed at Spyderwave Technologies

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