Technical Project Manager Resume Title

AKSHAY LANDGE

TECHNICAL PROJECT MANAGER

+91-976******* Pune ****************@*****.***

Professional summary

Certified Technical Project & Service Delivery professional with 6+ years of experience managing technology-driven projects, cross-functional teams, and enterprise stakeholders across government, telecom, and healthcare domains. Proven ability to translate business requirements into technical execution, manage Agile delivery, mitigate risks, and ensure on-time, high-quality outcomes. Experienced with SDLC, ITSM platforms, cloud-connected infrastructure projects, and vendor-led implementations.

Skills

● Technical Project Management: Project planning, scope definition, timelines, RAID logs, delivery governance

● Agile & SDLC: Scrum ceremonies, sprint planning, backlog grooming, retrospectives

● Tools: Jira, Confluence, ServiceNow, BMC Remedy, MS Excel, Power BI

● Technical Delivery: Infrastructure rollout, WAN networks, service transition, release support

● Stakeholder Management: Client leadership, vendors, engineering, QA, DevOps coordination

● Risk & Issue Management: Dependency tracking, mitigation plans, escalation handling

● Reporting & Documentation: Dashboards, KPIs, SOPs, project status reporting

● Vendor & Partner Coordination: Vodafone, Toshiba, Accenture Work history

Senior Customer Service Analyst

EXL Service - Manchester, UK 01/2024 - Current .6

● Planned and coordinated delivery of a nationwide 4G WAN infrastructure rollout, supporting UK smart metering systems.

● Acted as Technical Project Coordinator, aligning business requirements with engineering and vendor execution.

● Managed cross-functional teams including network engineers, service desk, vendors, and external partners.

● Tracked project milestones, dependencies, risks, and issues using Jira, ServiceNow, and Remedy.

● Facilitated daily stand-ups, sprint planning, and operational reviews in an Agile delivery environment.

● Led incident and change coordination, handling 4,000+ tickets while maintaining 95% SLA compliance.

● Designed escalation and mitigation frameworks, reducing average resolution time by 20%.

● Delivered weekly project status reports, KPIs, and dashboards to senior stakeholders and client leadership. Assistant Business Manager 4/2021 - 12/2021

Cipla Ltd - India, India

●Directed sales operations across multiple states, delivering 11% revenue growth in 4 months.

●Recognized with 'Power Brands' Award for exceptional sales leadership. Key Account Manager 11/2019 - 04/2021

Boehringer Ingelheim - India, India

●Managed key healthcare accounts, generating annual revenue of 5M.

●Won MD Award for Sales Excellence in 2020 for outstanding business development. Product Specialist 05/2017 - 11/2019

Biocon Ltd - India, India

●Consistently exceeded quarterly targets by 10%+ and increased market share by 15%.

●Awarded 'Star Performer' for two consecutive years. Projects

4G WAN Implementation Project – Smart DCC (EXL, UK) Role: Project Coordinator / Senior Analyst

● Spearheaded the rollout of 4G WAN coverage tools in partnership with Vodafone, Toshiba, and Accenture.

● Managed stakeholder communication, technical issue triaging, and tool implementation across government Sites.

● Utilized Device Manager and Service Audit Trail for diagnostics and performance improvements.

● Result: Improved network performance and coverage accuracy across 100+ remote locations. ITSM Optimization Initiative – EXL / Smart DCC

Role: Service Delivery Analyst

● Analyzed over 4,000+ service tickets using ServiceNow and BMS Remedy, driving operational enhancements.

● Developed escalation matrix and standard operating procedures (SOPs) to streamline L2-L3 support Processes.

● Introduced proactive monitoring techniques and reduced average resolution time by 20%.

● Result: Enhanced SLA compliance and incident response efficiency across the service desk. Customer Escalation Resolution Framework

Role: Escalation Manager / Client Liaison

● Handled critical MP and Member of Public escalations for a UK government-led smart infrastructure Programme.

● Coordinated between technical teams and external regulators to ensure high-quality resolutions.

● Maintained a CSAT score of 95% through effective conflict management and communication strategies.

● Result: Strengthened public trust and regulatory compliance in project delivery. Power BI Dashboard for Service Performance Monitoring Role: Reporting Analyst

● Designed a dynamic dashboard using Power BI to track ticket volume, SLA adherence, and escalation Trends.

● Collaborated with operations and leadership teams to drive weekly performance reviews.

● Result: Enabled data-driven decision-making and early identification of service bottlenecks. Regional Sales Expansion Strategy – Cipla Ltd (India) Role: Assistant Business Manager

● Designed and executed a go-to-market strategy for the Midwest region across multiple states.

● Trained a team of 4 reps, conducted market analysis, and launched targeted promotional campaigns.

● Result: Increased territory revenue by 11% in 4 months and received top sales recognition. Certifications

●Certified Scrum Master (Scrum Alliance)

●Microsoft Excel Advanced Certification

●Power BI for Data Analysis - LinkedIn Learning

●Jira Fundamentals - Atlassian

●Generative AI for Beginners - LinkedIn Learning

●Dale Carnegie Leadership Training

Education

MSc: International Management,University of Bolton - UK, 01/2022 - 01/2023 MBA: Marketing, University of Pune - India,01/2015 - 01/2017 BSc: Biotechnology,University of Pune - India, 01/2011 - 01/2014

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