Sales Associate with Customer Service Expertise
Resume:
GARRETT SPEARS
Deville, LA *****
****************@*****.*** / 318-***-****
SUMMARY
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
SKILLS
Inventory management
Point-of-sale operation
• Visual merchandising
• Customer engagement
EXPERIENCE
Sales Associate / Academy Sports Outdoors - Deville, Louisiana
07/2023 - Current
Organize the store inventory and help move online orders and learn to work in all positions available to accomplish the store's tasks.
• Handled returns and exchanges according to store policy.
• Assisted customers with product selection and inquiries.
Maintained organized merchandise displays on the sales floor.
• Operated point-of-sale system for efficient transaction processing.
• Collaborated with team members to restock inventory regularly.
• Provided product knowledge to enhance customer shopping experience.
• Ensured cleanliness and safety standards in the store environment.
Participated in promotional events to boost customer engagement.
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Handled customer complaints in a professional manner.
• Answered incoming telephone calls to provide store, products and services information.
• Worked with fellow sales team members to achieve group targets.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
Maintained cleanliness of store environment including floors, windows, displays.
Restocked shelves as needed to ensure sufficient inventory levels.
• Built and maintained relationships with peers and upper management to drive team success.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Maintained up-to-date knowledge of store merchandise and policies.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Sold various products by explaining unique features and educating customers on proper
application or usage.
Processed transactions using a point-of-sale system.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Used technology resources to assist customers in locating and selecting items.
•
Upsold additional items based on customer interests and needs.
Demonstrated product features and benefits for customers' needs.
• Received and displayed product shipments on store retail shelves upon delivery.
• Adhered to company initiatives and achieved established goals.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Adapted sales strategies based on customer interactions and feedback to improve results.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Bagged or packaged purchases and wrapped gifts.
Placed special orders or called other stores to find desired items.
Described merchandise and explained use, operation and care.
• Prepared merchandise for purchase or rental.
• Analyzed sales data to identify trends and adjust sales strategies accordingly.
02/2020 - 07/2022
Sales Associate / Family Dollar - Deville, Louisiana
• Assisted customers with product selection and inquiries.
• Maintained organized merchandise displays on the sales floor.
• Operated point-of-sale system for efficient transaction processing.
• Collaborated with team members to restock inventory regularly.
• Provided product knowledge to enhance customer shopping experience.
• Handled returns and exchanges according to store policy.
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
Performed cashier duties such as accepting payments, issuing receipts and counting money back
change.
• Handled customer complaints in a professional manner.
• Answered incoming telephone calls to provide store, products and services information.
Provided accurate information about products, prices and services.
Restocked shelves as needed to ensure sufficient inventory levels.
•Built and maintained relationships with peers and upper management to drive team success.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Maintained up-to-date knowledge of store merchandise and policies.
Processed transactions using a point-of-sale system.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and
move overstock items.
Used technology resources to assist customers in locating and selecting items.
• Upsold additional items based on customer interests and needs.
• Received and displayed product shipments on store retail shelves upon delivery.
• Attended weekly team meetings to review performance goals and objectives.
• Conducted inventories on a regular basis to track stock levels.
• Adhered to company initiatives and achieved established goals.
Tracked sales performance metrics to identify trends in market place.
• Processed returns, exchanges, and refunds in accordance with company policies.
Adapted sales strategies based on customer interactions and feedback to improve results.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Associate / Dollar Tree - Jena, Louisiana
11/2019 - 02/2020
Assisted customers with product selection and inquiries.
Maintained organized merchandise displays on the sales floor.
•
Operated point-of-sale system for efficient transaction processing.
• Collaborated with team members to restock inventory regularly.
• Handled returns and exchanges according to store policy.
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Handled customer complaints in a professional manner.
Provided accurate information about products, prices and services.
• Restocked shelves as needed to ensure sufficient inventory levels.
•
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Maintained up-to-date knowledge of store merchandise and policies.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Used technology resources to assist customers in locating and selecting items.
Received and displayed product shipments on store retail shelves upon delivery.
• Conducted inventories on a regular basis to track stock levels.
• Processed returns, exchanges, and refunds in accordance with company policies.
Contact this candidate