Efficient Dispatcher and Operations Coordinator

Dahlak Shekay

*********@*****.*** • 602-***-****

https://www.linkedin.com/in/dahlak-shekay-9068a0141/

SUMMARY

Former accounting professional seeking a fresh start and growth opportunity, leveraging experience in accounting, operations, customer service, and B2B communication. Brings transferable strengths in analysis, organization, and stakeholder coordination, with a focus on accuracy, reliability, and continuous improvement.

EXPERIENCE

Shield Financial — Life Insurance Agent ( 100% commision)

Jul 2025 – Present

Provided personalized life insurance solutions to clients, focusing on final expense and mortgage protection coverage.

Educated clients on policy options, ensuring they understood benefits and coverage details to make informed decisions.

Built and maintained long-term client relationships through consistent follow-up, needs assessment, and exceptional customer service.

Amazon — Transportation Specialist

Feb 2025 – March 2025

Coordinated transportation logistics to ensure timely and accurate delivery of shipments, supporting smooth daily operations.

Monitored carrier performance and resolved delivery issues promptly, improving efficiency and customer satisfaction.

Collaborated with cross-functional teams to streamline communication between warehouses, drivers, and management, enhancing workflow and on-time delivery rates.

Uber — Rideshare Driver

Aug 2024 – Feb 2025

Provided safe, timely, and customer-focused transportation services to passengers across the local area.

Maintained a 5-star rider satisfaction rating through professionalism, reliability, and clear communication.

Demonstrated strong time management and navigation skills while adapting to dynamic schedules and high-demand periods.

Morrison Clark CPA, Junior Accountant

Dec 2023 - Aug 2024

Prepared journal entries and maintained general ledger accuracy, reducing errors through meticulous attention to detail and strong reconciliation practices.

Managed fixed asset additions, disposals, and work-in-progress (WIP) accounts, enhancing fixed asset reporting accuracy and compliance.

Collaborated with cross-functional teams to ensure timely and accurate financial reporting, improving communication and overall team efficiency.

Abrazo Health, Accountant

Sep 2022 - Nov 2023

Executed monthly journal entries during month-end close, ensuring financial accuracy, timely reporting, and a measurable reduction in errors.

Reconciled balance sheet accounts and processed physician reimbursements, enhancing financial consistency and improving overall reporting accuracy.

Utilized VLOOKUP and Pivot Tables to analyze financial data and generate reports, supporting data-driven decision-making and increasing operational efficiency.

Loan Depot, Staff Loan Accountant

Nov 2021 - Sep 2022

Reviewed and reconciled outstanding loan balances in accounts receivable and payable, ensuring accurate financial tracking and timely reporting

Processed and managed refund requests from branch managers and loan officers, maintaining accuracy in account adjustments and improving client satisfaction.

Utilized VLOOKUP and Pivot Tables to analyze receivable data, monitor payment trends, and streamline reporting processes, resulting in greater efficiency and accuracy.

LICENSES & CERTIFICATIONS

Bachelors Degree Accounting

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