Data-Driven Customer Service & Admin Specialist
Resume:
Haven Parker
Decatur, AL *****
**************@*****.***
Work Experience
Data Entry Assistant
Terry Equipment-Hillsboro, AL
August 2024 to January 2025
• Categorized and organized documents according to established filing systems for easy retrieval when needed
• Performed regular audits of data entries to identify and correct errors or inconsistencies
• Collaborated with team members to prioritize workload and ensure timely completion of projects
• Entered and verified data accurately and efficiently into company database Sales Associate
Martins-Decatur, AL
September 2022 to November 2023
I worked as a sales associate,cash register, and return desk if a customer needed help with anything I was there to help and also helped stock clothes
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
Hostess
Moody crab-Decatur, AL
December 2021 to November 2022
• Trained new host/hostess staff on proper greeting procedures, reservation management, and handling difficult situations
• Collaborated with the kitchen staff to ensure accurate wait time estimates based on table turnover rates
• Implemented an online reservation system, increasing efficiency and reducing errors in booking process by XX%
• Resolved guest complaints or concerns promptly and professionally to ensure a positive dining experience
• Created daily shift schedules for host/hostess team based on anticipated guest volume and staffing needs
Hostess, To-Go Specialist, Server
Logan's Roadhouse-Decatur, AL
July 2022 to October 2022
I greeted people and sat them and cleaned tables/menus and took Togo orders on the phone
• Assisted in coordinating reservations and managing seating arrangements for large parties or special events
• Maintained knowledge of daily specials, menu items, and restaurant promotions to effectively assist guests with their selections
• Handled cash transactions accurately while adhering to established cash handling procedures
• Supported the overall operations of the restaurant by performing various tasks as needed
• Greeted and seated guests promptly, ensuring a positive first impression
• Managed guest flow efficiently during peak hours to minimize wait times
• Provided recommendations on menu items based on customer preferences and dietary restrictions Education
High school diploma
East Lawrence High School-Trinity, AL
2023
High school diploma or GED
Skills
• Typing
• Management
• Supervising experience
• Social media marketing
• Confidential information handling
• Analysis skills
• Microsoft Word
• Photocopying
• Sales
• Manual handling
• Guest services
• Food handling
• Construction document control
• POS
• English
• Construction contract administration
• Content creation
• Productivity software
• Google Suite
• Product demos
• Negotiation
• Sales support
• Restaurant Management (3 years)
• Call center experience
• Meeting scheduling
• File organization
• Travel scheduling
• Cash register
• Attention to detail
• Computer literacy
• Leadership
• Inventory control
• Restaurant experience (3 years)
• Payroll
• Office experience
• Microsoft PowerPoint
• Weight handling in the workplace
• Computer skills
• Microsoft Excel
• Technical Proficiency
• Cash handling
• Organizational skills
• Marketing
• 10 key typing
• Customer service
• Fundraising
• Report preparation
• Google Docs
• Google Analytics
• Cleaning Experience
• Data entry
• Record keeping
• Serving Experience
• Jewelry sales
• Fashion retail
• Business development
• Salesforce
• Upselling
• Cleaning
• Phone answering
• Filing
• Editing
• Time management
• Social media management
• ADP
• Baking
• Microsoft Office
• Microsoft Outlook
• Communication skills
• Accounting
• Marketing analytics
• Hospitality
• CRM software
• Web analytics reporting
• Retail sales
• Public relations
• Adobe Photoshop
• Presentation preparation
• Serving
• Faxing
• Report writing
• Calendar management
• Event planning
• Appointment scheduling
Certifications and Licenses
Google Analytics Certification
Google AdWords Certification
Bing Ads Certification
Driver's License
CompTIA Network+
CompTIA A+
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