Seasoned Customer Service & Hospitality Professional
Resume:
Christina Sermons
Altamonte Springs, FL ***** *******.*********@*****.***
Customer-focused professional with 10+ years of experience in hospitality and service roles. Skilled at delivering exceptional service, maintaining high standards of cleanliness and organization, and solving problems efficiently. Known for reliability, attention to detail, and building positive relationships with clients and team members. Thrives in fast-paced environments and consistently exceeds performance and satisfaction expectations.
Sales Agent
Exact Medicare
March 2023 to Present
- Educated clients on Medicare plans, including Medicare Advantage, Supplement, and Part D options
- Conducted needs assessments to recommend plans based on healthcare, budget, and coverage goals
- Complied with CMS regulations, licensing requirements, and company sales guidelines
- Managed inbound and outbound calls to enroll eligible beneficiaries during enrollment periods
- Explained benefits, premiums, provider networks, and prescription drug coverage in simple terms
- Maintained accurate documentation of client interactions, enrollments, and follow-ups
Shift Lead
Ole Red-Orlando, FL
June 2020 to February 2023
- Supervised daily shift operations and supported team members across front-of-house roles
- Assisted as host, server, and retail associate based on staffing needs and peak hours
- Provided excellent customer service, resolving guest concerns quickly and professionally
- Managed opening and closing duties, including cash handling and basic inventory checks
- Trained and guided new employees on procedures, service standards, and POS systems
- Maintained a clean, organized, and welcoming environment throughout the shift
Education
Bachelor’s in hospitality management
Rosen college
Associate in general studies
Valencia College-Orlando, FL
Skills
-Customer service & communication
-Time management & multitasking
-Problem-solving
-Attention to detail
-Adaptability & flexibility
-Team collaboration
-High-volume workload handling
-Performance metrics & productivity goals
-Cross-functional support
-Training and mentorship
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