Customer Support Specialist with Online Operations Expertise

PROFILE SUMMARY

EDUCATION

WORK EXPERIENCE

PROFESSIONAL SKILL LANGUAGES

ABDUL REHMAN ASLAM

Customer Support Representative

*******************@*****.*** +92-347-*******-** V Awan Street, KB Colony, Lahore Customer Support Representative with proven experience delivering high-quality customer service, resolving inquiries efficiently, and maintaining strong customer relationships. Skilled in handling complaints, providing product support, and ensuring customer satisfaction through clear communication and problem-solving,strong customer-first mindset and a passion for helping people. Experienced in addressing customer needs, resolving issues promptly, and delivering positive service experiences while maintaining professionalism and empathy.. 2018 - 2021

Higher Secondary School Certificate (HSSC) – Intermediate in Computer Science (ICS) Online Seller / E-commerce Operations Executive 2021 - PRESENT Managed day-to-day online store operations, including product listings and order fulfillment Handled customer inquiries, order processing, and post-sales support Coordinated deliveries, shipments, and return processes with logistics partners Maintained high service quality standards to ensure customer satisfaction and positive feedback

Monitored order status and resolved delivery or service-related issues efficiently Assisted customers with product information, pricing, and order tracking Ensured accurate record-keeping of orders, returns, and customer communications Supported promotional activities by updating product details and availability during sales campaigns

Followed platform policies and service guidelines to maintain store performance and compliance

Developed strong communication, problem-solving, and customer-handling skills through daily interaction with customers

Customer Service & Client Relations English (Fluent) Operations & Order Management

Urdu (Fluent)

Communication & Interpersonal Skills

Problem-Solving & Service Quality Management

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