Versatile Customer Service Professional and Operations Support

Alaska Moultrie-Hall

Lawrenceville, GA *****

Email: **************@*****.*** Phone: 678-***-****

PROFESSIONAL SUMMARY

● Versatile and reliable professional with experience in customer service, food operations, retail support, and canvassing.

● Skilled at bridging communication between leadership and frontline staff, supporting daily operations, and improving customer satisfaction.

● Recognized for enhancing operational efficiency, training team members, and increasing customer satisfaction ratings.

● Quick to adapt to new tools and languages, including using translation tools to communicate with Spanish-speaking coworkers.

● Adept at thriving in fast-paced, high-volume environments. WORK EXPERIENCE

Cashier / Line Cook / Prep Cook / Dishwasher / Barista Panera Bread – Lawrenceville, GA May 2022 – May 2024

● Managed daily setup of multiple service stations, including barista, line prep, and kitchen operations.

● Provided consistent customer service, resolving 95% of customer complaints on first contact.

● Maintained food safety standards, cleanliness, and sanitation across all stations.

● Trained and supported new team members, improving team efficiency and productivity. Food Truck Worker

Meatballerz – Atlanta, GA May 2024 – June 2024

● Prepared ingredients and assembled menu items for a high-volume food truck operation.

● Managed equipment setup and breakdown, ensuring smooth mobile operations.

● Delivered customer service, processed payments, and maintained a clean, organized work environment.

Canvasser

Working America – Atlanta, GA June 2024 – August 2024

● Trained new employees and provided mentorship in field operations.

● Consistently met weekly goals in a professional manner with accurate data entry and no red flags.

● Completed Assistant Field Director Bootcamp and led small team initiatives.

● Engaged with residents door-to-door, effectively communicating political initiatives and gathering feedback.

Guest Experience Champion

LOL Burger – Peachtree Corners, GA May 2025 – Present

● Served as an indirect communications liaison between store owners and frontline staff, streamlining daily operations.

● Facilitated communication between owners and Spanish-speaking coworkers using translation tools and learned keywords/phrases.

● Implemented customer service strategies that raised Google review rating from 4.2 to 4.8 in two months.

● Trained new hires on service standards and operational procedures.

● Resolved guest concerns promptly, maintaining high satisfaction and repeat customer rates.

EDUCATION

Georgia State University – Atlanta, GA

● Bachelor of Science in Psychology (In Progress)

● Minor in Sociology (In Progress)

● August 2021 – Present

SKILLS

Customer Service & Leadership:

● Conflict resolution, guest relations, team training, staff supervision, leadership Food & Beverage Operations:

● Food prep, food safety, barista operations, kitchen management Technology & Office:

● Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Google Workspace (Docs, Sheets), POS systems, data entry, reporting, social media content creation, Adobe Suite

(Photoshop, Illustrator, InDesign)

Other Skills:

● Videography, live streaming, cleaning/custodial, working with individuals with developmental disabilities, telemarketing/outbound calling CERTIFICATIONS

● ServSafe Food Handler Certification (Obtained May 2022)

● Driver’s License

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