Office Administration & Customer-Oriented Professional

Mandeep Cheema

***** **** **** ****** ****, CA **037

*******.******@*****.*** 510-***-****

Highly motivated and customer-oriented professional with 5+ years of broad-based experience, seeking a challenging office administration position. Excel at prioritizing, multi-tasking, and following through to achieve goals. Professional and articulate with the ability to work well in a diplomatic manner, utilizing outstanding interpersonal skills. Proven in identifying administrative challenges and shaping solutions to meet organizational needs. Communicate effectively in written, verbal, and presentation formats.

Professional Experience

Silicon Valley Security Patrol, Inc. San Jose, CA

Security Guard January 2022 – Present

Provide leadership in creating reports and logs. Control site access for authorized staff and visitors.

Manage the security and surveillance of premises and manage numerous patrolling and monitoring sites.

Complete a wide range of office duties by always going above/beyond in delivering service excellence in conjunction with management needs. Experience in developing and maintaining site documents.

Answer phones and customer inquiries regarding office and security operations on a number of issues. Work under considerable stress and pressure of deadlines. Use organizational skills for document filing.

Pinnacle Manufacturing Morgan Hill, CA

Document Controller April 2021 – December 2021

Managed intake, verification, and storing of documents. Led in filing/archiving of relevant documents.

Retrieved files for other employees and customers when needed. Reported errors or developments regarding document storage. Updated and maintained document management systems and physical record.

Nordstrom Newark, CA

Warehouse Associate February 2020 – May 2020

Coordinated rush orders and order change requests. Verified that all merchandising standards were maintained on a daily basis. Worked as a team member to provide highest level of service to customers.

Documented inefficiencies and made recommendations for process improvements. Performed warehouse laborer duties including picking, packing, counting, record keeping and maintaining a clean area.

Avineon, Inc. Fremont, CA

Administrative and Customer Service Assistant June 2016 – July 2017

Verified quality of scanned images provided by scanning technicians. Responded to customer issues.

Performed a wide variety of general clerical work, including the maintenance of accurate and detailed logs, as well as verifying accuracy of information, relying on email, phone, and face-to-face enquiries.

Apex Management Pleasanton, CA

Administrative Assistant January 2013 – May 2016

Took care of office space, weekly schedules, travel reports, phones, parking, credit cards, and office keys.

Updated both manual and electronic personal records when an employee’s personal detail changed.

Served as an administrator for busy employees by creating an office culture of team accountability.

Filed and recorded corporate documentation, electronic files, inventories, and reports. Performed secretarial/clerical duties, such as documenting, photocopying, faxing, mailing, and organizing filing system.

Education

Bachelor of Science in Economics and training in QuickBooks Pro 2007

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