Continuous Improvement Leader with Servant Heart
Resume:
Traci Pospisil
Continuous Improvement is a Mindset
San Jacinto, CA 92583
************@*****.***
Professional Summary
• Looking for supervisor role which will be rewarding with continuous improvement. I have learned in my previous years as a supervisor that one of the most important parts of my role is to be a servant leader removing road blocks and obstacles so employees can be efficient in their everyday tasks and accomplish the best results. Acknowledging accomplishments and giving credit to others ideas that are implemented and become a process. To those that bring forward ideas even if there not implemented encourage them to stay engaged and continue growing.
• Customer Service : Have had various jobs in customer service. sales floor, cashier,main focus to provide information, courteous, actively listen to customer, ask the right questions.
• Authorized to work in the US for any employer
• References and letter of Recommendation upon request.
• Speak broken Spanish... From working in warehousing
• Reach truck raymond, order picker raymond, elf raymond, walkie rider raymond pacer/ dock stocker Raymond
• References upon request
• Alternate contaxt phone number ; 909-***-****
Authorized to work in the US for any employer
Work Experience
Receptionist
InfoQualityBudsLLC-San Jacinto, CA
June 2023 to Present
• Check-in patients new and current, check for appropriate age requirements, medical rec. card and verification of medical rec. card before completing registration. Using Dutchie system. New customer introduction: FTP promotions, senior discount, military discount, tribal discount, daily deals, monthly events
• Monitor flow of patients from lobby to main floor ( customer to Budtender ratio ) for the best customer experience
• Answer phones / customer service
• Up sell products while checking in patients
• Keep lobby organized / clean
• Update product menus inventory online website ( weedmaps)
• check-in delivery drivers
• Budtend in absence of butender scheduled and if extra hand needed on floor if security available to do receptionist task.
• Add Daily deals at beginning of shift to online store menu and delete previous day deals. Backroom /door to floor / Pick-Pack fulfillment / Sales associate/ Customer service
JCPenney-Hemet, CA
October 2022 to May 2023
Sales floor assistant / LOD & MOD on varying shifts Open & Close Back room
Door to floor
Fulfillment e-commerce
Customer service
Store safety
Watching for shoplifting ( using customer service techniques to deter theft) Securing dressing rooms
Go-backs
Plan-o-grams / re-sets
Changing out graphics
Breaking Cashiers / assuring lunch before 5th hour Support Cashiers with customer issues
StaffCo
Falcon Brands-Cathedral City, CA
July 2022 to October 2022
Production Supervisor / Kief production
Falcon Brands / StaffCo
1. Keeping track of production line
2. Quality control
3. Keeping downtime to minimum
4. Helping on line when necessary
5. Intake of flower to be processed and stored until processing 6. Checking Mainfest ready for product transport to transfer to Cathedral City from San Jacinto Facility 7. Storing of flower FIFO order to be used first.
Resigned in October 2022
In-between Jobs
currently unemployed-San Jacinto, CA
May 2022 to July 2022
Had been on leave from a knee injury, was not able to return in May as knee had not healed completely. So unfortunately I had to resign, in July my knee was better and able to look for work again. Warehouse Associate
Sam's Club e-commerce Facility-Perris, CA
September 2020 to May 2022
I applied as an hourly at this facility. I currently work in the Order-fill dept.
• Pick individual delivery orders for customers ordering on line.
• Attention to detail and accuracy
• 10 hour shift 3 days a week ( Friday, Saturday, Sunday) Self Employed
Doordash driver-San Jacinto, CA
April 2020 to September 2020
Door Dash Delivery Driver :
. Outstanding Customer Service rating.
Area Manager
Nordstrom Warehouse-Riverside, CA
January 2020 to April 2020
Start-up facility was still under construction at time of hire. Worked on area doing 5S getting ready for associates that would start in June of 2020. COVID broke out in our facility in April 2020 as 3rd party construction workers were not using precautions . We were on the floor frequently and in close proximity to construction areas as well as lunch area etc... I chose to resign at that time.. I took a job doing doordash where I could control my interactions with others. My husband has COPD and it was in our best interest at the time.
Supply Chain Supervisor
JCP LOGISTICS CENTER-San Bernardino, CA
August 2018 to January 2020
Bulk Sort Supervisor
As a Bulk Sorter Supervisor, my associates induct bulk cartons and close out totes which are than introduced to the Uni sorter.
I ensure we are inducting correctly through coaching and observations for safety, accuracy and performance while maintaining 5S in our department. Daily/ Weekly / Monthly Responsibilities:
• Start-up Meetings
• Observations
• PRS
• Daily Commitment Report
+APPROACH
• Attendance Tracker
• Maintaining 5S process
• Removing obstacles / roadblocks for associates
• Providing the tools to be successful
• Coaching, mentoring, Developing new talent.
• CPR Certified for my Facility
• Member of 5S Committee
Family Caregiver
self employeed-Brea Canyon, CA
December 2015 to August 2018
My mother-in-law became ill and my husband also has macular degeneration so he doesn't drive freeway. My mother-in-law was living in Brea CA and I was commuting to care for her my husband and I would take turns staying and multiple dr appts and I was needed for those as well. Made the decision to stop working to take care of family.
Warehouse Supervisor
DB Schenker P&G Distribution Center-Moreno Valley, CA October 2014 to December 2015
As a Warehouse Supervisor provide daily and continuous direction to my associates. Promoting Safety, Accuracy, and Productivity. Promoting positive morale, offering incentives for safety and productivity on a weekly basis.
Working through challenges and frequent changes during our start-up phase, providing Reassurance to associates who may become frustrated with the hic-ups of a start-up. Daily Behavior Observations, Safety Audits of Building, Flex Audits for 5's. Daily Responsibilities as Operations Supervisor
• Start -Up Meeting's providing Volume for Put ways, inbounds and Shipment Goals for shift
• Daily Stretches and Roll Call
• Kronos / Daily Esme
• Reviews, Counseling, Corrective actions
• Data Entry of LMS Delay Sheets
• Every 2 Hour Shift updates provided to Upper Management via email
• Monitoring Floor activity and Pushing Safety, Accuracy and productivity
• End of shift Pass down via email to Supervisors all shifts, Upper management and Face to Face Pass off with Next Shift
Supervisors
Ops Coach
FDC Day-Beaumont, CA
April 2013 to April 2014
As a Day Ops Coach/ Supervisor, In Receiving I providing continuous direction to team members receiving, Replenishments also this includes planning (slotting new items, and Problem area to resolve. Working with hourly team members on a Lean Project to improve process with in picking layout to decrease travel time, increase productivity, and reduce injury. Maintained Excellent Housekeeping Standards, to promote safety and morale of team. Daily Stop Observations to engage team member on individual basis to recognize safety concerns or give praise on great safety execution. Daily overseeing of Receiving Department Responsibilities
• Railcars, Boxcars, Live Loads
• Weekly Scheduling of appointments for live loads
• Dispatching and releasing rails
• Counseling: error cap report, attendance and performance
• Daily Updates at Breaks throughout day (for entire team Picking, Shipping, Loading, Replenishment, Put-a-ways and Receiving
• Progress of where we are and if we are on target. Reassigning or adjusting staffing to reach goal and counseling of team members who were under performing and also praise for those meeting goals. DC Supervisor
O'Reilly's Auto Parts Distribution Center-Moreno Valley, CA October 2009 to April 2013
As a DC Supervisor, I provided continuous direction to associates regarding proper work methods to help increase performance and productivity. Managed a safe workplace by advocating safety training and Maintaining excellent housekeeping standards. Reviewed and analyzed key performance indicator reports to ensure meaningful data was reported both internally and externally. Ensured operational productivity and Associate efficiency levels were set, maintained and continuously improved.
* Daily start-up meeting / stretches
* Dispatching of work
* Monitoring of progression of picking waves, working with shipping
* Department to help insure completion of waves.
* Follow-ups (Team Member performance). Corrective Actions (counseling's for Attendance, Errors and * Corrective Actions (counseling's for Attendance, Errors and performance and Annual Reviews. Team member training
* Working with hazardous materials in battery room, knowing precautions and spill and clean-up process.
* New store and re-load process
* Worked most areas of warehouse. Shipping, all aspects of order selection. Carton flow, Bin Modules, Hybrid
(roller / pallet pick) Bedroom
* Kronos and Payroll sign-off and Approval
Non-Con Outbound Supervisor
Big lots Distribution Center-Rancho Cucamonga, CA
March 2008 to March 2009
As a DC Supervisor, I provided continuous direction to associates regarding proper work methods to help increase performance and productivity. Managed a safe workplace by advocating safety training and maintaining excellent housekeeping standards. Reviewed and analyzed key performance indicator reports to ensure meaningful data was reported both internally and externally. Ensured operational productivity and associate efficiency levels were set, maintained and continuously improved.
* Daily Quick Start Meeting and Stretches
* Dispatching of work
* Monitoring of Progression of Picking Waves, working with Shipping
* Department to help insure completion of waves to coincide with * By-Pass of shipping Doors. Kronos and Payroll sign-off and Approval
* Morning Meeting to give daily projections.
* Follow-ups (associate performance)
* Daily audits within Non-convey Department.
* Corrective Actions (counseling's for Attendance, Errors and Building Coach / Supervisor
Lowe's Regional Distribution Center-Perris, CA
January 2001 to March 2008
As a RDC Coach/ Supervisor, I provided continuous direction toAs a DC Supervisor, I provided continuous direction to associates regarding proper work methods to help increase performance and productivity. Managed a safe workplace by advocating safety training and maintaining excellent housekeeping standards. Reviewed and analyzed key performance indicator reports to ensure meaningful data was reported both internally and externally. Ensured operational productivity and associate efficiency levels were set, maintained and continuously improved.
* Daily Quick Start Meeting and Stretches
* Dispatching of work
* Monitoring of Progression of Picking Waves, working with Shipping
* Department to help insure completion of waves to coincide with * By-Pass of shipping Doors. Kronos and Payroll sign-off and Approval
* Morning Meeting to give daily projections.
* Follow-ups (associate performance)
* Daily audits within Non-convey Department.
* Corrective Actions (counseling's for Attendance, Errors and associates regarding proper work methods to help increase performance and productivity. Managed a safe workplace by advocating safety training and maintaining excellent housekeeping standards. Reviewed and analyzed key performance indicator reports to ensure meaningful data was reported both internally and externally. Ensured operational productivity and associate efficiency levels were set, maintained and continuously improved.
* Monitoring Wave Control Log / Summary Report.
* Monitoring of Production Plan.
* Monitoring Non-Con and Conveyable Floats.
* Adjusting employee placement to achieve daily goals / Guidance and * Counseling on Daily Performance Percentages
* Monitoring bulk pickers and shipping on-con runners.
* Monitoring bulk and perm put-a-ways and runners of Receiving Docks.
* Assist with Perm and Carousel picking.
* Research and track Missing Carton Report for Building Department.
* 24 hr. Put-a-ways, Replenishments and Moves
Education
General Studies (High school diploma)
Redlands Senior High School-Redlands, CA
September 1980 to Present
General Studies (Diploma)
Redlands Senior High School-Redlands, CA
September 1980 to June 1984
Upper secondary education
Skills
• Retail sales
• Order management system
• Hospitality
• Cost Savings
• Product demos
• Accounting
• Client relationship development
• Sales
• Time management
• Excel
• Safety
• Cross-functional communication
• Continuous improvement
• Employee relationship building
• DMS
• Shipping Receiving
• Communication skills
• Team motivation (leadership skill)
• Climbing
• Management
• Microsoft Word
• Microsoft Outlook
• Customer relationship management
• Problem-solving
• Cooking
• Client rapport building
• Employee retention
• Shift management
• Mentoring
• Yardi
• ERP systems
• Digital marketing
• EHR systems
• QuickBooks
• Jewelry sales
• Phone etiquette
• Warehouse Management
• Direct-to-consumer fulfillment
• Microsoft Publisher
• Sales support
• Industrial equipment
• SAP Warehouse Management
• Grocery store
• Social media management
• Sage
• Teamwork
• Order fulfillment
• Filing
• Outbound calling
• Sales management
• Customer relationship building
• Shipping
• Public health
• Fashion retail
• Customer complaint resolution
• OSHA
• Data entry
• Epic
• Writing skills
• Optical experience
• Van delivery (delivery method)
• Department store experience
• Supply Chain
• B2C business model
• Order Picker
• Customer service
• Supplier management
• Safety Committees (3 years)
• WMS (5 years)
• Microsoft
• MS Word
• Power Point
• Food service
• Delegation
• Report writing
• Staff training
• Administrative experience
• Van driver
• Company vehicle operation
• Conflict management
• Leadership
• Mobile applications
• POS
• Marketing
• Office management
• Inventory optimization
• Guest services
• Experience working with students
• Client services
• Employee relations
• B2B
• Manufacturing
• Customer communication
• Rf Scanner (10+ years)
• Lean manufacturing
• Food handling
• Walkie Rider (7 years)
• Lean training
• Distribution center
• Warehouse logistics management
• Pricing
• Banking
• Typing
• Recruiting
• Care plans
• Multitasking
• Microsoft Excel
• Safety regulations
• Spot checks for inventory management
• Serving
• Cross-functional collaboration
• GMP
• Packaging
• Quality assurance
• Relationship management
• Order entry
• Interviewing
• Electric pallet jack
• Physical inventory counts for inventory management
• Teaching
• Electric Pallet Jack (5 years)
• Reach Truck (5 years)
• Materials Handling
• Processing cash transactions
• Photography
• E-commerce
• Computer operation
• Overseeing training
• Office experience
• Analysis skills
• Schematics
• Math
• POS systems
• Process improvement standards implementation
• Retail math
• Training delivery
• Public speaking
• Employment & labor law
• Clerical experience
• Inventory management
• 5S
• Google Docs
• Café
• Manufacturing management
• Visio
• Process improvement
• Quick service & fast food restaurant
• Merchandising
• Fraud
• Data collection
• Computer literacy
• Management reporting
• Order Picking
• Productivity software
• Lotus Notes
• Windows
• Online retail experience
• Cash register
• Forklift
• Supervising experience
• Brand promotion
• Red Prairie LMS System (8 years)
• Kronos
• Warehouse Distribution Experience
• Inbound logistics
• English
• WMS
• Outlook
• Microsoft Office
• Customer support
• Negotiation
• Complaint handling
• CRM software
• Supply chain management
• PCI
• Attention to detail
• Warehouse management experience
• Property management
• Hospice
• B2C
• Freight Experience
• Cherry picker
• Restaurant experience
• Team development
• Computer skills
• MRP
• Grammar Experience
• Payroll
• Non-technical user support
• Working with high schoolers
• Organizational skills
• Food hygiene
• Cleaning
• AS400 (8 years)
• Warehouse supervisor experience
• Distribution center supervision experience
• Operations management
• Distribution Management System (8 years)
• Outbound logistics
• Logistics
• Conducting staff training sessions as a first-line manager
• 3PL
• Store management
• Customer inquiry handling
• Route driving
• Crisis management
• Research
• Training & development
• Warehouse management system
• FIFO
• Employee engagement
• Technical Proficiency
Languages
• Spanish - Beginner
• English
Certifications and Licenses
Driver's License
AED Certification
CDL C
Forklift Certification
Food Handler Certification
CDL
Non-CDL Class C
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