Office Manager and Operations Leader

Lisa Bragg

Canton, GA ***** ***********@*****.*** +1-404-***-****

Work Experience

Office Manager

First Fence of Georgia-Kennesaw, GA

December 2019 to October 2024

•Managed daily office operations, including scheduling appointments, coordinating meetings, andhandling correspondence

•Managed and maintained company social marketing through Facebook, Instagram, YouTube andLinkedIn. Published 3 posts per week which generated 20% growth within 6 months.

•Coordinated office moves and renovations, successfully minimizing downtime and disruptions toworkflow

•Implemented new software systems for project management, resulting in improved team collaborationand productivity

•Maintained confidential employee records, ensuring compliance with privacy regulations

•Assisted in the recruitment process by screening resumes, conducting initial interviews, andcoordinating candidate assessments

•Prepared reports on office expenses, budget variances, and operational performance for seniormanagement review

•Collaborated with IT department to troubleshoot hardware/software issues and ensure smoothfunctioning of office equipment

•Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions withoutcompromising quality or service levels

•Developed standardized procedures for administrative tasks such as travel arrangements, expensereporting, and meeting coordination

•Provided training to new employees on company policies/procedures as well as proper use of officeequipment/software tools

•Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/subcontractors in a professional manner

•Led a team of administrative staff members in achieving departmental goals through effectivedelegation of tasks

•Improved customer satisfaction ratings by implementing a feedback system that resulted in an increaseof 80% positive reviews

•Developed and implemented employee recognition programs to boost morale and increase employeeengagement

•Managed the office budget, tracking expenses and identifying areas for cost-saving measures

•Implemented new onboarding procedures that reduced training time by 90% while maintaining high-quality standards

•Coordinated logistics for company events, including venue selection, catering arrangements, and guestaccommodations

•Collaborated with HR department to ensure compliance with employment laws/regulations andmaintain accurate personnel records

•Developed and executed strategies to improve workflow efficiency, resulting in a 18% increase inoverall productivity

•Identified opportunities for automation within administrative processes resulting in a 30% decrease inmanual workload

•Streamlined communication channels between departments through the implementation ofcollaborative software tool.

•Created and maintained SOP's for customer service and inside sales.

•Instituted regular staff meetings to enhance communication flow across departments improvinginterdepartmental collaboration

•Served as point of contact for building maintenance issues coordinating repairs promptly

•DEI Certified

•CRM experienced

•Paycor time and payroll certified

VP of Administration

Superior Pro Exteriors-Marietta, GA October 2013 to October 2019

•Managed daily administrative tasks, including scheduling appointments, coordinating meetings, andhandling correspondence

•Maintained office supplies inventory by anticipating needs and placing orders in a timely manner

•Assisted in the preparation of reports, presentations, and other business documents

•Coordinated travel arrangements for executives and staff members, ensuring cost-effective solutions

•Handled confidential information with utmost discretion and maintained strict confidentiality protocols

•Provided exceptional customer service to clients, vendors, and visitors both in person and over thephone

•Managed multiple calendars efficiently to schedule meetings and appointments without conflicts

•Prepared meeting agendas, recorded minutes, and distributed them to relevant stakeholders promptly

•Created professional PowerPoint presentations for executive-level meetings using advanced formattingtechniques

•Collaborated with cross-functional teams to plan company events such as conferences or team-buildingactivities

•Performed data entry tasks accurately while maintaining a high level of attention to detail

•Trained new administrative staff members on office procedures and best practices

•Managed vendor relationships

•Coordinated facilities maintenance requests ensuring prompt resolution of issues

•Assisted HR department with employee onboarding process including paperwork completion

•Served as a point of contact between executives/employees/vendors/clients ensuring effectivecommunication flow

•Researched pricing options from various suppliers leading to significant cost savings on officeequipment purchases

•Maintained accurate records of expenses related to office supplies/budgets/travel reimbursements/etc

•Developed and implemented office policies and procedures to ensure smooth operations

•Provided administrative support to multiple departments, managing competing priorities effectively

•Assisted in the preparation of financial reports by gathering data and performing basic analysis

•Handled incoming and outgoing mail distribution efficiently while ensuring timely delivery

•Maintained a clean and organized office environment to enhance productivity

•Assisted with employee payroll processing by accurately recording attendance records

•Implemented new software systems to improve workflow efficiency within the office

•Resolved conflicts or issues among staff members in a professional manner

•Prepared meeting materials such as agendas, presentations, handouts etc

•Served as a liaison between different departments within the organization fostering collaboration

•Demonstrated proficiency in using various software applications (e.g., Microsoft Office Suite) fordocument creation/editing/presentation purposes

•Maintained accurate records of inventory levels ensuring timely replenishment when necessary

•Coordinated training sessions for employees on new technologies/software/tool

•Managed all aspects of customer service and call center.

•Managed estimators schedules for meeting with home owners.

•Managed and maintained mitel shorter phone system.

•HR duties included on boarding and training

•20 years CRM experience

•Salesforce

Education

Some college in Customer service information technogy

Chattahoochee Technical College - Woodstock, GA

2005 to 2007

Certified customer service management, internal ISO auditor, DEI certified, Paycor certified, HR assistant, paycor payroll specialist, scheduling expert, marketing manager with social media expertise.

Skills

•Project Implementation

•Negotiation

•Contract Negotiation

•Help Desk

•Microsoft Windows

•Project Management

•Event Planning

•Software Troubleshooting

•Office Management

•Employee Orientation • Human Resources

•Process Improvement

•Payroll

Certifications and Licenses

DEA Certification

August 2023 to Present

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