Multidisciplinary Professional with Leadership Experience
Resume:
Brittany Lowery
Charlotte, NC *****
****.**************@*****.***
Professional Summary
The ability to earn an interview or career with your company. Making a remarkable experience for each customer, team member and upper executives, uphold the tradition of the commitment to excellence.
#readytowork
Willing to relocate to: Charlotte, NC
Authorized to work in the US for any employer
Work Experience
NC Real Estate Broker
eXp Realty-Charlotte, NC
May 2023 to Present
• Built strong relationships with clients through effective communication, providing regular updates on market conditions and property performance
• Collaborated with attorneys, lenders, inspectors, appraisers, and other professionals to facilitate smooth transactions from listing to closing
• Utilized advanced negotiation skills to secure favorable terms for clients in purchase agreements and lease contracts
• Stayed up-to-date with local real estate laws, regulations, and industry trends to provide accurate advice and guidance to clients
• Implemented innovative technology solutions such as virtual tours and online listings platforms to enhance the marketing efforts of listed properties
• Created detailed property reports including financial analysis, market comparisons, rental income projections for investors' decision-making process
• Provided expert advice on property valuation based on thorough analysis of comparable sales data in the local market area
Medical Biller Associate- Full Time Remote
Revenue Cycle Services-Charlotte, NC
April 2019 to October 2019
• Process all billing claims received from Epic, Change Health and other billing sources in compliance with billing procedures set by Management.
• Perform all billing functions by designated deadlines and schedules utilizing provided work que..
• Maintain and update Excel spreadsheets as needed for certain billing features to assist in accurate uploads, note taking, documentation and follow up task.
• Ensure that correct pricing is added based on the claim and items are timely.
• Typing speed of 60 wpm.
• Administered daily billing functions, which included medical coding, charge entry, claims, payment postings, and reimbursement management.
• Utilized electronic filing system to submit claims in a timely manner, paper claims when needed
• Reviewed and validated accuracy of charges, including dates of service, patient identification, services provided, etc. Organization
• Examined and resolved medical claims by documentation, phone calls and website verification.
• Documented resolution of claims to support claim payment.
• Documented actions, maintained quality customer service, ensured legal compliance.
• Determined insurance coverage.
• Maintained on-going file management and review for all assigned cases.
• Researching patient and Medicare and other insurance payments.
• Making adjustments to patient accounts
Patient Services Coordinator III- Full Time
Novant Health Lakeside Family Physicians at Rosedale-Huntersville, NC January 2018 to March 2019
• Educate patients by providing and creating marketing integration including: o Signage, Applications, disclosure materials, associate materials, etc.
• Ability to use a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases
• Provide support needed to ensure a smooth check in process for patients
• Ensure the waiting area is presented nicely for patients by rounding to encourage a remarkable human experience
• Manage the opening and closing procedures for the clerical team
• Remain an effective team leader by managing patient appointments, scheduling, documents, questions and concerns
• Effectively communicate with all leadership, providers, team members through presentation, written and verbal communication
• Add support to all incoming calls into the office and expedite calls to appropriate areas Office Manager/Bookeeper- Full Time
Love Charlotte Homes Real Estate
December 2016 to December 2017
• Manage office duties like answering emails, phone calls and everything business/real estate related
• Demonstrate leadership ability daily and ability to work in team environment
• Developed marketing events to lead sales
• Budget tracking and staying within the allotted budget for marketing materials and office supplies
• Work with daily real estate transactions such as contracts scheduling inspections and further details
• Schedule showings, inspections and build relationships with a diverse group on variety of projects and varying timelines
• Manage Marketing campaigns to attract clients and business in Real Estate
• Perform other duties and/or special projects as assigned Marketing Coordinator -Full Time
UFIT365 Cheer & Dance Inc
December 2009 to June 2017
East Coast Region
• Develop & execute store marketing & events
• Maintain and update social media sites to increase the company brand
• Support traditional direct marketing campaigns from initial strategy through execution
• Establish campaign schedules and timelines and ensure deadlines are met, or when not, be able to elevate impacts to mail date to team
• Manage and distribute updates to campaign calendars and creative matrices to appropriate internal business partners including creative team and production
• Responsible for entering, updating and managing campaign information and ensuring all approvals
• Recommend solutions to increase revenue, reduce expense, and maximize operational efficiency
• Demonstrate best in class leadership by bringing opportunities to enhance program objectives or develop new campaigns
Patient Services Coordinator III- Full Time
Novant Health-Charlotte, NC
August 2015 to November 2016
• Proven self-starter and works well independently
• Strong technical aptitude and ability to effectively communicate with technical and nontechnical audiences
• Strong computer skills, including proficiency with Microsoft Office applications (Excel, Word, PowerPoint and Outlook)
• Knowledge of Healthcare Systems: EPIC, Online Forms and understanding of CPT and ICD9-CM coding processes
• Demonstrated ability to collaborate and build relationships with a diverse group on variety of projects and varying timelines
• Demonstrate leadership ability daily and ability to work in team environment
• Demonstrated ability to manage a number of simultaneous activities, demonstrate a sense of urgency and ownership to meet deadlines
• Capable of quickly adapting to change, updating patient demographic information, posting charges, copays, and scheduling patient appointments
Personal Phone Banker 2/ Coach- Full Time
Wells Fargo-Charlotte, NC
May 2014 to July 2015
• Performed everyday interactions with customers and managed all waiting calls within timeframe.
• Greeted all customers patiently and ensured pleasant tone throughout conversation.
• Maintained knowledge of all customer requirements and provided appropriate responses.
• Administered processing of all transactions within required timeframe and accurately.
• Managed routine processing of all consumer and business transactions.
• Prepared and mailed required documents to clients on regular basis.
• Ensured customer satisfaction at end of every call and thanked the customer.
• Provided all confidential information to caller only after authenticating identification of callers Store Manager-Full Time
Mattress Firm-Winston-Salem, NC
August 2013 to January 2014
• Manage a variety of administrative and clerical functions in a high-volume store
• Develop & execute store marketing & events
• Consumer and Commercial marketing integration including: Signage, Applications, disclosure materials, associate materials, etc.
• Develop relationships with key Client contacts. Create a positive rapport, anticipate client requests and deliver exceptional results. Work closely with counterparts
• Work independently with little or no direct supervision
• Set store and personal goals to review with District Manager
• Promotes an environment that is committed to helping our guest and satisfying their needs
• Keeps the store front, showroom and back room neat, clean, and organized
• Answer phones and direct incoming calls, process and distribute daily mail or emails Retail Sales Consultant-Full Time
Sprint-Winston-Salem, NC
February 2012 to 2013
• Provide quality customer service to include assistance with purchases, suggestive selling and providing product information
• Build long-term customer relationships through timely account management, and develop sales prospects and referrals
• Build and maintain an understanding of the store's products and price information to assist with customer purchases
• Receive payments from customers, operates cash register and credit card machine and returns appropriate change as needed
Retail Sales Associate-Part Time
Retail sales consultant
March 2012 to December 2012
Forever 21-Part Time
• Ensure great customer service by assisting in location, availability and selection of merchandise
• Maintain store selling floor, fitting rooms, visual displays, presentation and conditions
• Assist in daily store recovery, before, during or after store opening hours
• Promote current sales and promotions to customers, including pricing of merchandise
• Adhere to company policies, procedures, and loss prevention practices
• Complete sales transactions and maintain proper accountability at registers
• Process merchandise returns and exchanges courteously and under company guidelines
• Support all management, leads and sales team at all time Key Holder
Motherhood Maternity
May 2011 to February 2012
Winston Salem, North Carolina
• Develop and maintain professional relationships; communicate successes and opportunities to supervisor; maintain professional level of communication.
• Execute and maintain all visual and marketing directives to Company and/or leased partner standards; ensure all weekly promotional sign changes are executed timely.
• Comply with all Company and leased partner policies and procedures, inclusive of adhering to proper schedule.
• Demonstrate good safety practices in the department when performing all functions of the job. Support and adhere to all safety practices as communicated in the safety videos and safety assessment; address any concerns with business partners.
• Complete all transfers, price changes, damages, and markdowns by effective date.
• Demonstrate the ability to generate sales and build business by ensuring all activities are completed within the allotted timeframe.
Campus Ambassador
Winston-Salem State University-Winston-Salem, NC
May 2009 to 2012
• Answer and receive multiple calls on multi-line phone
• Develop and present presentations to team to assist in upcoming projects or events
• Welcome and greet incoming prospects
• Type documents, reports and correspondence
• Co-ordinate and organize appointments and meetings
• Maintain filing and storage
• Make and forward calls to director
• Fax, copy, or scan documents
• Executing internal and external marketing and visual merchandising initiatives Sales Associate/Customer Service
Winston Salem NC-Salem, NC
September 2008 to December 2008
Justice Brands
• Utilize design expertise to assist clients in one on one consultation in the store and in-home regarding the design of their living spaces to drive store sales.
• Engage the clients in a professional and personable way that demonstrates your personal passion for the product.
• Maintain a professional appearance that represents the Tween brand.
• Create and present design plans based on client's needs, style, preferences and living space.
• Follow through on product arrivals and set up with each client to ensure a seamless experience.
• Demonstrate engaging clientele skills including following up with clients regarding promotions, new product arrivals etc.
• Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals.
Cashier- Part time
Taco Bell-Charlotte, NC
May 2007 to January 2008
Crew Member - Cashier
• Being friendly and helpful to customers and co-workers who order food with the company.
• Meeting customer needs and taking steps to solve food or service issues.
• Working well with teammates and accepting coaching from management team.
• Having a clean and tidy appearance and work habits.
• Communicating with customers, teammates and managers in a positive manner Education
Biology/Marketing (Bachelors of Science)
Winston-Salem State University
December 2012
Diploma
West Charlotte Senior High
2004 to 2008
Skills
• Root cause analysis
• Mac OS
• Bookkeeping
• Encryption
• Accounting
• Office Management
• Outlook
• Accounts Receivable
• Accounts Payable
• IT support
• Customer support
• Financial services
• Quickbooks
• Computer science
• Data Entry
• NIST standards
• Desktop support
• Human Resources
• Typing
• Billing
• Medical billing
• QuickBooks
• Payroll
• Receptionist
• Remedy
• Information security
• Word
• Help desk
• Medical collection
• iOS
• PCI
• Microsoft Office
• Software troubleshooting
• Operating systems
• Medical billing specialist experience
• Scheduling
• Windows
• Analysis skills
• Microsoft Excel
• Marketing
Certifications and Licenses
Notary Public
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