Operations & Quality Assurance Leader, 10+ Years Experience

ReJeana Williamson

Lithonia, Ga 404-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Results-driven Operations and Quality Assurance leader with 10+ years of experience in food safety, audit readiness, and team leadership within high-volume production and distribution environments. Proven expertise in HACCP, SQF, Primus GFS, KPI management, and inventory control. Recognized for building high-performing teams, leading successful audits, and driving continuous improvement initiatives that enhance operational efficiency, compliance, and product quality.

CORE SKILLS

Team Leadership & Employee Development

HACCP, SQF, Primus GFS & FDA Compliance

Audit Readiness & Regulatory Inspections

KPI & Labor Efficiency Management

Inventory Control & Rejection Analysis

Continuous Improvement & Process Optimization

Policy & Procedure Development

Microsoft Office Suite (Excel, Outlook, SharePoint)

PROFESSIONAL EXPERIENCE

FDC Manager

Mission Produce April 2023 – January 2026

Lead facility-wide operations overseeing QA, sanitation, shipping, and salaried management teams.

Develop, train, and mentor direct salaried reports and cross-functional teams.

Manage facility projects including property management, food safety initiatives, and risk mitigation.

Lead all internal, customer, and regulatory audits.

Drive KPI performance including labor efficiency (LE/MH), rejection rates, dump rates, and production output.

Analyze P&L data to optimize labor utilization and reduce waste.

Submit weekly and monthly scorecards to the Regional Director.

Maintain cross-functional communication with Sales, Transportation, Maintenance, HR, and Customers.

Conduct routine one-on-one performance reviews.

Won innovator of the year for 2024 success on projects including work life balance, improving processes, reducing overtime by 50% two years in a row, and cross training 75% of staffing

Assistant FDC Manager

Mission Produce Apr 2022 – Apr 2023

Oversaw full warehouse operations with 2 work salaried managers and 30+ hourly employees.

Led employee development, QA training, and management coaching.

Managed ripening programs and inventory using KPI-driven tracking.

Led continuous improvement initiatives for quality, sanitation, and food safety.

Served as audit lead for Primus GFS and supported OSHA, FDA, and SMETA readiness.

Collaborated daily with HR, Sales, Transportation, Replenishment, and Corporate Food Safety.

Quality Assurance Supervisor

Mission Produce Jul 2020 – Apr 2022

Supervised 2–15 employees seasonally including QA technicians, sanitation, and repack teams.

Oversaw import inspections from the Georgia port and managed documentation control.

Processed Return Cost Analysis and led root cause investigations.

Led Primus GFS audits and supported FDA and USDA inspections.

Oversaw microbiological testing programs and QA documentation.

Selected for Assistant Manager development training.

Shipping Coordinator

Mission Produce Jul 2020

Verified driver credentials and coordinated dock operations.

Managed dry goods receiving and CTPAT documentation.

Assisted QA team as needed.

Quality Assurance Technician

Mission Produce Feb 2020 – Jun 2020

Conducted inbound and outbound HACCP inspections.

Verified customer specifications (Publix, Aldi, Kroger, Panera).

Performed microbiological testing and quality checks.

Quality Assurance Technician

De Wafelbakkers May 2019 – Aug 2019

Conducted HACCP monitoring, GMP audits, and batch record verification.

Quality Assurance Technician

Schweid and Sons May 2018 – May 2019

Conducted GMP and HACCP audits and participated in SQF audits.

Created and revised SSOPs and managed non-conformance reports.

Quality Assurance Lead

Ferrara Pan Candy May 2016 – Apr 2018

Led quality teams, documentation control, and employee training initiatives.

Quality Assurance Technician

West Liberty Foods Oct 2014 – May 2016

Supervised QA technicians and supported USDA inspections.

Quality Assurance / Production Lead

Peacock Engineering Dec 2013 – Oct 2014

Supervised 20+ employees and managed inventory and QA support.

Department Manager

Walmart Apr 2010 – Nov 2013

Managed teams of up to 50 employees across departments.

Oversaw scheduling, payroll, hiring, and inventory management.

EDUCATION

Bachelor of Business Administration (Finance Specialization)

American Intercontinental University July 2020

GPA: 3.3

VOLUNTEER & COMMUNITY INVOLVEMENT

Georgia Works

Local Food Banks

Children’s Miracle Network Fundraisers

Sheltering Arms Government Daycare Program

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