Multifaceted Administrative Professional and Front Desk Specialist
Resume:
MELANIE VERGARA FLORES
RECEPTIONIST
CONTACT
PROFILE
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Detail-oriented and personable with strong administrative and client service skills. Experienced in managing front desk operations, scheduling, and correspondence in fast-paced office environments. Adept at multitasking, maintaining professionalism under pressure, and ensuring a positive experience for clients and visitors. Skilled in Microsoft Office, financial software, and handling confidential information with discretion.
Experience
Childcare Provider/Nanny for private family in Beverly Hills, CA
August. 2021–Present
I provided full time, in-home care for one child from the age of 1 week through nearly 5 years of age, supporting all stages of early childhood development. I planned and implemented developmentally appropriate activities to support cognitive, motor, language, and social work. I fostered a safe, nurturing, and structured environment that promoted emotional security and positive behavior while maintaining a clean, organized environment. At the end of every week, I sat down with both parents and discussed not only developmental milestones achieved by the child, but behavioral issues that occurred and how I handled each situation. I offered this service to create a strong trusting relationship with the parents which would allow me to make my own decisions during behavioral hardships instead of having to call the parents.
Licensing Manager at Primerica in Rancho Cucamonga, CA
Nov. 2020–Feb. 2022
As a Licensing Manager at Primerica Financial Services, I managed daily operations and client services to ensure smooth workflow and regulatory compliance. I maintained confidential records, processed financial and licensing documents, and supported a team of licensed representatives while handling high-volume communication. I coordinated meetings, training, and recruiting events while creating weekly licensing reports. Additionally, I provided client support, handled inquiries, and assisted with policy documentation. By streamlining administrative systems and implementing digital filing and scheduling tools, I improved office efficiency and team productivity.
Receptionist at A.O.E. Law and Associates in Los Angeles, CA
Feb. 2017–Sept. 2019
Consistently promoted and modeled courteous service in a prompt and efficient manner. Ensured that all messages, calls, and deliveries are forwarded promptly, accurately and with the appropriate amount of detail. Handled a multi-line phone system. Translated for Spanish speaking clients, as well as filed papers in court.
Skills
Articulate
Fluent in reading, writing, and speaking Spanish
Customer Service
Positive Attitude
Self-Motivated
Strong Communicator
Quick Leaner and Available to Adapt to New Procedures
Experienced in Microsoft Word, Excel, and Powerpoint
LICENSES
Active Life Insurance License with the state of California since
April 2018
EDUCATION
Jordan Highschool
2012-2016
Cal State Long Beach
2016-2017
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