Operations & Customer Service Leader with 10+ Years Experience
Resume:
Faisal Dasti
***********@*****.***
Professional with 10 years of business management and customer service experience. Eager to join a dynamic company to manage financial activities and collaborate with different teams. CORE COMPETENCIES
Management Strong Customer Service Interpersonal Skills Detailed Oriented Empowering Leader Creative Decision Maker
PROFESSIONAL EXPERIENCE
Security Officer
April 2023 - Present
Universal Protection Service, LLC
● Provide security protection for all client and company personnel and property within the assigned area of responsibility
● Respond and report incidents and safety concerns in accordance with established post orders including responding to alarms
● Monitor secured assigned areas from theft of physical or intellectual property
● Complete and maintain pre-assignment trainings as directed
● Perform any other duties as required
Owner & Manager
January 2006 - August 2016
Postal Place
● Started mailing and shipping business to provide customers with more shipping options and products
● Created financial statements, maintained administrative records, reconciled company’s bank accounts and budgeted company expenses
● Analyzed and maintained store inventory, conducted bi-yearly audits and implemented pro-active strategies that reduce expenses by 50%
● Developed promotional activities that grew annual revenues by 40% ● Introduced innovative tracking system that increased customer satisfaction within six weeks of implementation
● Organized and managed recruitment and training programs to acquire, develop, and retain high-performing personnel
● Store was honored among the top 100 mailing and shipping stores in the US and Canada
Staff level Manager
December 1993 - March 2011
Costco Wholesale Inc.
● Managed 200+ cashiers and merchandisers
● Oversaw the scheduling and shift coverage for each employee
● Managed employee performance and monitored their sales activities at the cash register
● Resolved conflicts and conducted weekly meetings to discuss new products and services
● Collaborated with other departmental managers to strategies the smooth running of the warehouse
● Chaired monthly status update meetings attended by regional and international managers
EDUCATION
Bachelors of Arts in Graphic Design
University of Maryland, Baltimore County
Graduated June 2002 with 3.6 GPA
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