Dynamic Customer Service Leader with 15+ Years of Work-from-Home

LUIGI PINEDA

**** ******** ***.

Brunswick, GA-31520 217-***-****/M *****.******@***.***

SUMMARY OF QUALIFICATIONS

Dynamic customer focused professional offering 15+ years in the airline,

hospitality and travel industry.

Strong planner and problem solver, who readily adapts to change, works

independently and exceeds expectations.

• Excellent communication skills

• Time Management

• Problem Solver

• Multilingual

• Excellent computer skills

• Meeting Planner

• Focused, Versatile &Dependable

• Strong Customer Service Skills

• Leadership Ability

• Multitask

• Knowledge of different Airlines Systems.

• Strong organizational skills

PROFESSIONAL EXPERIENCE:

*Evolent Health Corp.

Jan 2020 - Mar 2025

Resolve customers issue/requests: Medical Prior authorizations to be approve, new enrollment through US Health Care System, Medical equipment and Rx authorizations. Medical providers assistance with all members accounts.

Sitel:

Home Base Rep.

2017-2020

Resolve customers issues, and provide assistance with their accounts.

Handle different Campaign, as needed by company assignments.

Alpine Access Corp. :

2013-2016

Home Based Professional

*Resolve customers issues and assist with their requests, meeting and exceeding their needs and expectations, reviewing customers' accounts complying with company policies and procedures.

Convergys:

2010-2013

Home Based Representative.

*Taking phone calls from T-Mobile and AT&T customers for damaged/missing

devices and process replacement, upgrades, retention department/customer solutions, rate/data

plans updates.

*Assist customers to locate missing devices and providing technical support.

*Complete all claims to expedite replacements.

*Complete all new equipment and service orders.

*Assist customers in reviewing phone bill and form of payments.

SERVISAIR-USA-Orlando, FL

2005-2010

Manager Account Officer.

• Overviewed Air Canada customer service accounts and customer relation solutions/Sales, Booking

assisting Reservation Call Centre.

•Daily flights briefing: bookings, over-sales, special needs, baggage and

ticketing issues.

•Checked-in and verified customer’s personal identification, tags, lifts,

and handled customer luggage,

booked, sold and verified flight reservations,

•Met and assisted with flight arrivals and departures, assisted in

preparing aircraft cabin for departure.

•Coordinated customer boarding and deplaning.

•Scheduled and recurrent training in SABRE/RES III/Quick System/BMAS/Jet-

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