Risk & Financial Operations Specialist

Regan Tyson

* ********* ******

Danbury, CT *****

************@*****.*** 475-***-****

Work Experience

• Wainscott Advisors, Weston, CT (2024-2025)

â Risk/Market Maker Trader

• Executed proprietary strategies in equities and derivatives

• Managed firm and client risk exposure in volatile markets

• Supported liquidity provision and market making across multiple asset classes

• Applied quantitative models for decision-making and execution

• BC Operations Services, Ltd. Factory Road, St. John’s Antigua (2019-2021) â Financial Risk/Fraud Operations Analyst (US & Asian Market)

• Validate authenticity of game play (Sports, Casino, Poker)

• Validate/authorize incoming & outgoing of funds

• Verify customer profile, ID documents, device and geographic location of players (KYC)

• Track and maintain records of fraudulent accounts and transactions

• Conduct fraud investigation by following existing review processes and/or if deemed necessary

• Detect, monitor, sanction and mitigate accounts that shows signs of bonus abuse, game exploit, money laundering, collusion and other fraudulent activities

• Discover new fraud trends

• Communicate with relevant stakeholders (IT, BI, eComm/Payments, CS, VIP, Marketing, etc.) with regard to previous, ongoing and future fraud cases

• Identify potential high risk targets i.e loophole of the system, high bonus %, low bonus rollover requirement etc.

• Submit fraud case reports to conclude investigations

• Liaise and build relationships with other departments to assist with customer inquires

• SLA/KPI Management

• Ad Hoc Reporting

• Call Center Services, Old Parham Road, St. John’s Antigua (2015-2018) â Financial Services Representative (US Market)

• Emails, calls and internal communication between customers and other departments

• Account investigation

• Deposit reversals/cancellations

• Chargeback disputes and repurchases

• Documents, Deposit/Withdrawal instrument verification

• IP Mismatch

• TC40 & Processor escalation disputes

• Bitcoin Reporting

• Multi Accounting

• Suspicious Activity Reports (SARs)

• Payment Method implementation/restriction (CC, Bank Wire, BTC etc.) â Customer Service Representative (US Market)

• Inbound/Outbound call, email and web chats related to Sports, Racebook, Casino and Poker inquires

• Upsell products including Cryptocurrency

• Deposit/Withdrawal processing

• Liaise with other company departments to resolve customer inquires

• Identify and report technical issues and errors to appropriate Teams

• Perform additional duties and project work assigned

• NCO Financial Services Antigua Limited, Airport Road, St. John’s, Antigua

(2014-2015)

â Customer Service Representative (US Market)

• Communicate via inbound and outbound telephone calls with consumers and provide prompt resolution to customer inquiries regarding Metro PCS telecommunications

• Accurately document and update records in required systems along with following up in a timely manner to ensure customer satisfaction

• Understanding all programs, systems, and procedures necessary to perform job effectively

• Communicate with customer to attempt to bring resolution to unpaid accounts

• Communicate feedback and progress to management

• Maintain diplomacy when dealing with upset or escalated calls

• Escalate customer complaints and/or calls through the appropriate channel to management

• Knowledge, understanding, and compliance with all applicable federal and local laws and regulations/NCO policies and procedures

• Make recommendations to implement improved processes Skills

• Time Management

• Microsoft Office Suite proficient

• Highly educated in information technology

• Quick learner

• Critical Thinking and investigative skills

• Great communication skills

• Ability to adapt to change

• Eye for detail

• Decisive judgment

• Great work ethics

Qualifications

• High School Diploma – Antigua Grammar School (Class of 2007)

• CXC

â Social Studies – Grade 2

â Integrated Science – Grade 2

â Information Technology – Grade 2

â English – Grade 2

â Mathematics – Grade 3

â Principles of Accounts – Grade 3

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