Community-Focused Program & Administrative Leader
Resume:
Rochelle Davis
Abilene, TX *****
********-*****@*******.***
Authorized to work in the US for any employer
Work Experience
Nurse Aide - PRN
Avir Health Group-Baird, TX
January 2026 to Present
• Assisting patients with daily living activities such as bathing, dressing, grooming, and toileting.
• Monitoring vital signs and reporting any changes in patient condition to the nursing team.
• Supporting mobility efforts, including transferring patients between beds, wheelchairs, and other locations.
• Delivering meals and assisting with feeding as needed, ensuring dietary requirements are met.
• Maintaining accurate patient records and documenting care activities in accordance with facility policies.
• Providing compassionate emotional support to patients and their families.
• Adhering to infection control protocols and maintaining cleanliness in patient areas.
• Collaborating with the nursing and interdisciplinary team to deliver high-quality care.
• Assisting with additional tasks as assigned by the supervising nurse or facility management. Program Director
Joseph Thomas Foundation-Abilene, TX
June 2024 to January 2026
Supervise program staff and volunteers
• Develop and implement program policies and procedures
• Manage program budgets effectively
• Build and maintain relationships with stakeholders, clients, and partners
• Oversee program development and expansion
• Provide leadership in working with people with developmental disabilities Executive Assistant/Administrative Coordinator
City of Abilene-Abilene, TX
August 2022 to June 2024
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
•
Drafted correspondence and other documents for CEO and department heads in company's voice
•
Negotiated contracts with vendors and suppliers for office supplies, equipment and services
•
Restocked supplies and placed purchase orders to maintain adequate stock levels
•
Developed strategies to streamline and improve office procedures
•
Managed department budgets and generated financial reports for management review
•
Sorted and distributed office mail and recorded incoming shipments for corporate records
•
Scheduled office meetings and client appointments for staff teams
•
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
•
Department including daily and/or weekly budgeting updates for multiple budgets, daily payment request,
• submitting requisitions for purchase orders, assisting in our City's Purchasing Card program reconciliations, departmental supply ordering, reception, customer and colleague requests and issues, and other special projects
Under supervision of the assigned Technology Supervisor of Information
•
Technology, assists in various assignments to include communication with other departments and/or divisions to
• request department data
This is to include, but not limited to, researching, analyzing, verifying and coordinating the input of information into
• the Department's Budget and/or
Technology Fund Budget
•
Prepare information and reports for the annual Information Technology
•
Plan
•
Assist with the Abilene Taylor County District operations, board and finances as assigned
•
Perform basic accounting tasks, analysis, and financial functions as required
•
Monitor the Information Technology Department's presence on the City of
•
Abilene website and intranet to ensure the information is accurate, relevant, up to date, and remains in compliance
• with all required postings
Monitor compliance, audit, and financial reporting requirements for the IT
•
Department as assigned
•
Information Technology Department, scheduling meetings, retrieval, processing, and distribution of mail,
• maintenance of files by keeping them organized and up-to-date, coordination of document retention schedule, and inventory.
Saturday Receptionist
Lawrence Hall Chevrolet-Abilene, TX
February 2022 to September 2022
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
•
Confirmed appointments, communicated with clients, and updated client records
•
Kept reception area clean and neat to give visitors positive first impression
•
Answered phone promptly and directed incoming calls to correct offices
•
Responded to inquiries from callers seeking information.
•
Customer Service Representative
Wooliscroft Insurance Agency-Abilene, TX
August 2021 to August 2022
•
Licensed P&C agent, working to assist customers with all of their insurance needs
•
Handled customer inquiries and suggestions courteously and professionally
•
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
•
Updated account information to maintain customer records
•
Answered constant flow of customer calls with minimal wait times
•
Participated in team meetings and training sessions to stay informed about product updates and changes.
•
Commercial Lines Account Manager
Perkins Insurance Agency-Abilene, TX
October 2020 to August 2021
Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs
•
Maintained consistent knowledge of industry products and attended continuous education events to increase
• product knowledge
Executed cold calls, marketing initiatives and networking to drive sales
•
Licensed P&C agent, working to assist customers with all of their insurance needs
•
Handled customer inquiries and suggestions courteously and professionally
•
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
•
Updated account information to maintain customer records.
•
Mortgage Loan Processor
First Financial Bank-Abilene, TX
August 2020 to October 2020
First Financial Bank
•
Calling for VOI, ordering VOE's and VOD's
•
First payment, goodbye and notice of transfer letters, Handled any conditions sent from underwriting departments
•
Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process
•
Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues
•
Reviewed financial statements and contacted institutions and customers to clarify details
•
Upheld complete confidentiality of all submitted information according to release guidelines.
•
Underwriting Support Specialist
Western Surplus Lines Agency, Inc-Abilene, TX
July 2018 to July 2020
Obtained and accurately documented information for clients/policy holders
•
Documented underwriting decisions and provided evidence of compliance with applicable regulations
•
Made approval and denial recommendations by determining accurate risk levels
•
Built strong relationships with lenders, brokers and clients for constructive communications
•
Reviewed applications for insurance coverage and reports from loss control specialists to determine risks
•
Determined and documented loan conditions and communicated requirements and decisions
•
Supported review and acceptance or denial of new or renewal business
•
Licensed P&C agent, working to assist customers with all of their insurance needs
•
Handled customer inquiries and suggestions courteously and professionally
•
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
•
Updated account information to maintain customer records
•
Answered constant flow of customer calls with minimal wait times
•
Participated in team meetings and training sessions to stay informed about product updates and changes.
•
Chemical Dependency Technician
Serenity Foundation of Texas-Abilene, TX
November 2017 to June 2018
Assisted with patient treatment and care requirements, Transported patients to and from meetings and/ or
• hospitals as necessary
Developed professional relationships with referring agencies to improve communication related to intakes and to
• increase business for facility
Delivered compassionate patient care, focusing on safety, comfort and emotional support
•
Supported patient confidentiality in accordance with HIPAA regulations
•
Treated clients and families with respect and dignity
•
Charted on each patient daily
•
Monitored patient behavior and immediately reported changes to supervising physician
•
Collaborated closely with mental health professionals with treatment plan implementation.
•
Fep Claims Technician
Blue Cross and Blue Shield-Texas
November 2014 to November 2017
Reviewed insurance and claims documents to verify required information and secure any missing data for
• settlements
Followed up with customers on unresolved issues
•
Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to
• handle appeals
Monitored compliance with regulations and industry best practices to promote fair and proper treatment for
• insured customers
Performed administrative duties by verifying documentation, researching facts and contacting other parties
• involved to determine fault percentages and minimize potential losses Conducted full claim investigations and reported updates and legal actions
•
Reviewed new files to determine current status of injury claim and to develop plan of action
•
Generated, posted and attached information to claim files
•
Checked documentation for accuracy and validity on updated systems.
•
Front Desk Clerk
Planet Fitness-Abilene, TX
December 2013 to October 2014
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and
• retention
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
•
Maintained transaction security by verifying payment cards against identification
•
Confirmed important personal and payment information for compliance with security and payment card industry
• standards
Entered and updated sensitive customer information during check-ins and room changes
•
Answered multi-line phone system and transferred callers to appropriate department or staff member
•
Introduced customers to resort amenities with pleasant and helpful demeanor
•
Maintained clean and organized front desk areas to uphold polished company image
•
Oversaw fast-paced front desk operations and guests' needs at busy facility
•
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
•
Customer Service Representative
Teleperformance-Abilene, TX
August 2013 to November 2013
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
•
Handled customer inquiries and suggestions courteously and professionally
•
Answered constant flow of customer calls with minimal wait times
•
Updated account information to maintain customer records
•
Offered advice and assistance to customers, paying attention to special needs or wants
•
Responded to customer requests for products, services, and company information
•
Clarified customer issues and determined root cause of problems to resolve product or service complaints
•
Participated in team meetings and training sessions to stay informed about product updates and changes
•
Tracked customer service cases and updated service software with customer information
•
Investigated and resolved customer inquiries and complaints quickly
•
Exhibited high energy and professionalism when dealing with clients and staff.
•
Hostess/server
Logan's Roadhouse-Abilene, TX
February 2010 to August 2013
First employee to interact with arriving guests; welcomed into the establishment and seated them
•
Served food and beverages promptly with focused attention to customer needs
•
Worked with P0S system to place orders, manage bills, and handle complimentary items
•
Maintained clean and organized dining areas to uphold restaurant hygiene standards
•
Cultivated warm relationships with regular customers
•
Set positive tone for entire dining experience as first point of contact for incoming guests
•
Bussed and reset tables to keep dining room and work areas clean
•
Resolved customer complaints promptly and professionally to maintain positive reputation
•
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and
• staff
Explained menu items and suggested appropriate options for food allergy concerns
•
Used slow periods to restock supplies, ice, trays, and delivery bags.
•
Customer Service Associate
JC Penney-Abilene, TX
August 2009 to January 2010
Helped large volume of customers every day with positive attitude and focus on customer satisfaction
•
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
•
Answered customer telephone calls promptly to avoid on-hold wait times
•
Offered advice and assistance to customers, paying attention to special needs or wants
•
Informed customers about special promotions and provided detailed information for various products
•
Provided product and service recommendations to guide customers on products to meet varying needs
•
Utilized internal software and tools to meet customer needs and resolved issues promptly
•
Delivered prompt service to prioritize customer needs
•
Investigated and resolved customer inquiries and complaints quickly
•
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
•
Maintained up-to-date knowledge of product and service changes
•
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
•
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote
• sales
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
•
Cashier/Customer Service
Taco Bell-Abilene, TX
June 2008 to August 2009
Resolved customer complaints and maintained clean and tidy checkout area
•
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
•
Met customer service goals and exceeded customer expectations
•
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold
• throughout store
Processed customer orders and accurately handled payment transactions
•
Counted money in drawers at beginning and end of each shift
•
Utilized P0S system to handle customer cash and credit card transactions
•
Arranged and replenished service desk displays and merchandise racks to maintain appearance of store
•
Redeemed coupons to discount purchases
•
Referred to price sheets and special sale bulletins to enter price changes
•
Performed cash, card and check transactions to complete customer purchases
•
Operated cash register to record transactions accurately and efficiently
•
Worked with floor team and managers to meet wide range of customer needs
•
Learned duties for various positions and provided backup at key times
•
Responded promptly to requests for assistance, spills and customer inquiries
•
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
•
Conducted inventory counts by adding each item in stock and
•
Education
High school diploma or GED
Cooper High School
August 2004 to May 2008
Upper secondary education
High school diploma or GED
Some college
Skills
• Customer service
• Microsoft Office
• Analytical thinking
• CRM software
• Computer skills
• Social media platforms
• Purchasing
• Active listening
• Account management
• Budgeting
• Technical Proficiency
• Google Sheets
• Balancing cash drawers
• Maintaining patient confidentiality
• Vendor relationship management
• Social media management
• Event planning
• Sage
• Windows
• Salesforce Cloud
• Legal administrative experience
• Visio
• Manager experience
• Electronic health records (EHR) management
• Patient interaction
• macOS
• Management
• Customer relationship building
• Sales tax
• Medical administrative support
• Microsoft Project
• LexisNexis
• Procurement
• Project management software
• Accounts receivable
• Excel formulas
• Fundraising
• Dealership experience
• Client interaction via phone calls
• IT
• Mobile devices
• Report writing
• 10 key typing
• Time management
• Travel scheduling
• Live chat
• Microsoft Access
• GAAP
• Upselling
• CPT coding
• Insurance medical billing
• Multi-line phone systems
• Medical scheduling
• Microsoft Excel
• Handling customer inquiries
• Word processing
• Phone answering
• Computer operation
• Accounting systems
• VoIP
• Correspondence management
• Processing cash transactions
• Multitasking
• Phone communication
• WordPress
• IT service management
• Supervising experience
• Pivot tables
• Insurance prior authorization
• Debits & credits
• Microsoft Outlook Calendar
• NetSuite
• Microsoft Word
• Customer relationship management
• Filing
• Typing
• Team management
• Salesforce
• QuickBooks
• Communication skills
• Experience in non-profits
• Vendor management
• Adobe Photoshop
• Accounting and finance experience
• Client email correspondence
• Personal assistant experience
• Paralegal experience
• Written communication
• Zoom
• Product management
• Bookkeeping
• Project management
• Property casualty insurance
• Working as an executive assistant
• Client services
• Fraud prevention and detection
• Slack
• Counting cash
• Sales management systems proficiency
• Medical receptionist
• Microsoft Teams
• Data management
• Account reconciliation
• VPN
• Hospital experience
• Documentation review
• Marketing
• Document management
• Customer support
• Accounting software
• Decision making
• Referral coordination
• Cash handling
• ICD-10
• Medical billing
• Excel data analysis
• Clerical experience
• Report preparation
• Business development
• Driving
• Cleaning
• SharePoint
• Google Drive
• Organizational skills
• Patient monitoring
• Events management
• Medical claims
• Microsoft Outlook
• Managing patient records
• Personal injury law
• Record keeping
• Office management
• Government IT
• Attention to detail
• Workflow management (operations management method)
• Profit & loss
• Contracts
• DocuSign
• Task prioritization
• Meeting minutes
• Adobe Acrobat
• Patient service
• Loan document verification
• Managing customer accounts
• Client relationship development
• Help desk
• Meeting agenda preparation
• Call center
• Spreadsheets
• Proofreading
• Auto insurance knowledge
• SAP
• Office supply management
• Executive administrative support
• QuickBooks Online
• Content editing
• Presentation software
• ERP systems
• Google Docs
• CRM system proficiency
• Adobe Lightroom
• Front desk
• Dropbox
• Power BI
• Calendar management
• Payroll
• Financial sales
• GCP
• Editing
• Financial services
• Accounts payable
• Cashiering
• Administrative experience
• Digital marketing performance monitoring
• Search engines
• Computer networking
• Negotiation
• Grammar Experience
• Appointment scheduling
• Financial software
• Clear verbal communication
• Travel planning
• Problem-solving
• Medical terminology
• Working with people with disabilities
• Linux
• Productivity software
• Medical claims processing
• Office activity coordination
• Leadership
• Managing executive calendars
• Microsoft Powerpoint
• Office experience
• Computer hardware
• Substance abuse
• Relationship management
• Customer communication
• Account Management
• Technical support
• Outdoor work
• Critical thinking
• Asset management
• Transportation management systems
• Interpersonal skills
• Writing skills
• Analysis skills
• Google Suite
• Research
• Experience with individuals with mental health conditions
• Project coordination
• Conflict management
• Medical coding
Languages
• English - Fluent
Certifications and Licenses
Driver's License
Contact this candidate