Customer Support Specialist with 10+ Years Experience
Resume:
Jael Capper
Customer Advocate - Global Payments Inc
jael.cap
**@*****.***
****.*****@*****.***
Upton, KY
Authorized to work in the US
Profile
Preferences
Resume
Summary
Upbeat and friendly Customer Advocate with over 10 years of experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support.
Work experience
Customer Advocate
Global Payments Inc./Heartland • Jeffersonville, IN
September 2017 to August 2020
issues.
Serves as point of contact for customers and works to provide dependable service in relation to merchant inquiries related to service and technical support for point of sale devices involving card processing. Provides technical/ customer support for merchants experiencing batch closure problems, trouble-shoot terminals, research of complaints, complete data entry, conduct basic fraud investigation or statement questions. General communication with merchants via telephone, e-mail or fax.
Researches and resolves account and service problems with friendly, knowledgeable support.
Listens to customers actively to assess issues and provide accurate information.
Accesses multiple databases to investigate merchant questions and concerns.
Customer Advocate
Global Payments Inc • Jeffersonville, IN
September 2017 to August 2020
Serves as point of contact for Merchants, and works to provide dependable service for merchant inquiries related to service and technical support for point of sale devices involving card processing. Provides technical/ customer support for merchants experiencing batch closure problems trouble-shoot terminals, research of disputes, complete data entry, answer monthly statement questions. General communication with merchants via telephone, e-mail or fax.Researches and resolves account and service problems with friendly, knowledgeable support.
Listens to customers actively to assess issues and provide accurate information.Accesses multiple databases to investigate merchant questions and concerns.
Customer Support Agent
River City Bank • Irvington, KY
December 2016 to March 2017
Temporary job during tax season.
Answered inbound calls from tax preparers setting up their accounts for 2017 tax season with questions about bank products.
Answered calls from customers inquiring on amount of refund and date of receipt.
Customer service
Teleperformance/FedEx Smartpost • Bristol, TN
February 2013 to October 2016
Answered phones. Responded to emails fr customers with tracking questions about their package. Assisted in training new employees.
Provided policy and service information
Assisted customers with a warm and professional attitude
Answered general questions
Resolved customer information and complaints
Answered calls from customers
Customer Service Associate
Teleperformance/FedEx Smartpost • Bristol, TN
January 2013 to October 2016
Provided primary customer support for customers in tracking their FedEx Smartpost packages.
Responded to emails from customers with questions about tracking & trouble shooting for Fedex
Smartpost packages.
Customer Service Associate
Teleperformance • Bristol, TN
January 2013 to October 2016
Provided primary customer support for customers in tracking their FedEx Smartpost packages.
Responded to emails from customers with questions about tracking & trouble shooting for Fedex
Smartpost packages.
Certified Nurse Assistant (CNA)
Life Care Centers of America • Elizabethton, TN
January 2011 to May 2011
Cared for patients in a rehab/nursing home facility. Assisted with day to day care. Dressed, bathed, fed or took to meals. Made sure bedding was clean and dry. Changed diapers.
Certified Nurse Assistant (CNA)
Erwin healthcare center • Erwin, TN
September 2010 to January 2011
Cared for patients in the Alzheimer's/Dementia unit of nursing home. Assisted with day to day care. Dressed, bathed, fed or took to meals. Made sure bedding was clean and dry. Changed diapers.
Call Center Customer Service Representative
Education
Bachelor of Arts in Mass Communication
East Tennessee State University • Johnson City, TN
January 1991 to December 1991
Bachelor's in Mass Communication
East Tennessee State University • Johnson City, TN
August 1986 to May 1991
None in General studies, English and History
San Jacinto Community College • Pasadena, TX
August 1985 to May 1986
High School Diploma
South Houston High School • South Houston, TX
January 1985 to December 1985
High school or equivalent in General Studies, Spanish & Swim Team all 4 yrs.
South Houston High School • South Houston, TX
August 1980 to May 1985
High school diploma or GED
Skills
Certifications & licenses
Certified Nursing Assistant (CNA)
September 2010 to May 2011
Assisting patients & making sure all their daily needs are met. Help with feeding, showers and taking to facility/group events.Ensuring the patients have clean, dry diapers and beds.
Suggested certifications or licenses
Additional information
Skills
Service-oriented mindset, Team player, Payment processing, Conflict resolution Computer proficient
Customer research Professional telephone demeanor
©2026 Indeed - Cookies, Privacy and Terms - Your Privacy Choices
Contact this candidate