Customer-Focused Administrative Support Specialist

Nancy Sierra

La Mesa, CA 619-***-**** ********@***.***

Professional Summary

Customer-focused professional with experience in customer service, healthcare support, and public-facing roles. Known for a strong can-do attitude and willingness to tackle any task that needs doing. Goal-oriented problem solver who genuinely enjoys working and interacting with people every day. Skilled in Salesforce CRM, Microsoft Office (Word, Excel, Outlook), and Google Workspace. Core Competencies

• Customer Service Excellence & Relationship Building

• Phone, Email & Chat Support

• Salesforce CRM & Accurate Documentation

• Microsoft Office & Google Workspace

• Problem Solving, Multitasking & Time Management

Professional Experience

Volunteer Library Assistant – San Diego County Library

• Supported circulation services and assisted dozens of patrons per shift in a public library setting

• Processed and inspected returned materials with high accuracy, ensuring shelf readiness

• Maintained organized, welcoming public spaces while supporting staff needs Courtesy Clerk – Sprouts Farmers Market

• Assisted 50+ customers per shift with item location, carry-out service, and general support

• Maintained clean, safe aisles and restrooms in compliance with store standards

• Supported cashiers during peak hours to maintain efficient customer flow Personal Caregiver

• Coordinated daily schedules, appointments, and transportation for a long-term client over 9 years

• Assisted with medication routines and adherence to treatment plans

• Maintained detailed records and strict confidentiality Education

Associate of Science, Health Administration Services – Colorado Technical University (Expected Nov 2026)

Associate of Science, Business Office Technology / Administrative Assistant – Grossmont College Target Role: Administrative Support Assistant

Contact this candidate