Dynamic Customer Service & Sales Associate
Resume:
Work History
Customer Service
Sherry
Quisenber
ry
Contact
Address
Louisville, KY 40206
Phone
quisenberrysherry13@g
mail.com
Skills
Product sales
Customer service
Sales development
Customer needs
assessment
Teamwork and
collaboration
Dynamic sales associate with a proven track record at Waffle House, consistently exceeding sales targets through exceptional customer service and relationship building. Skilled in upselling and inventory control, I thrive in fast- paced environments, ensuring customer satisfaction and loyalty while effectively managing diverse client needs. Sales Associate
Waffle House, Louisville, KY
2021-08 -
2026-01
Built relationships with customers to
encourage repeat business.
•
Enhanced customer satisfaction by
providing suitable products and services.
•
Consistently met monthly sales targets
through effective sales strategies.
•
Evaluated customer requirements and
applied suggestive selling strategies to
boost sales.
•
Provided positive first impressions to
welcome existing, new, and potential
customers.
•
Engaged with customers to build rapport
and loyalty.
•
Boosted customer satisfaction levels through
exceptional service, addressing concerns
promptly, and providing a welcoming store
environment.
•
Rotated stock and restocked shelves to
maintain product availability and store
appearance.
•
Increased sales revenue by building strong
rapport with customers and recommending
appropriate products based on their needs.
•
Engaged with customers to effectively build
rapport and lasting relationships.
•
Listening skills
Inventory control
Time management
Upselling
Payment processing
Multi-tasking strength
Business development
Problem-solving
Order processing
Client account
management
Problem-solving skills
Relationship building
Promotional support
Goal oriented
Sales strategies
Sales expertise
Excellent people skills
Reliable and punctual
Cash handling
Flexible schedule
Exceptional customer
service
Sales goals attainment
Point of sale operation
Display setup
Sales Associate
Applebee's Grill + Bar, Louisville, KY
Surpassed weekly sales targets consistently
while delivering outstanding customer service.
Utilized in-depth menu knowledge to guide
customers in selecting dishes.
Resolved customer issues with efficiency and
professionalism.
2021-03 -
2021-07
Kitchen Manager
Buds Tavern, Louisville, KY
2012-06 -
2017-04
Ensured food quality and temperature
compliance.
•
Conducted daily checks of refrigerators and
freezers to verify proper food storage,
container labeling, and surface cleaning.
•
Guided new team members, enhancing a
culture of teamwork and collaboration
within kitchen staff.
•
Maintained a clean and safe work
environment, adhering to all health
department regulations and guidelines.
•
Collaborated with front-of-house staff to
ensure seamless communication between
the kitchen team and service areas for
optimal guest experiences.
•
Evaluated employee performance regularly,
addressing any skill gaps or growth
opportunities through ongoing training
initiatives.
•
Contributed to a positive workplace culture
by actively engaging with staff members,
promoting open communication channels,
and demonstrating support for ongoing
professional development opportunities.
•
Reduced food waste by closely monitoring
inventory levels and implementing proper
food storage techniques.
•
Meeting deadlines
POS system operation
Cash register operation
Stocking and receiving
Outgoing personality
Strategic planning
Store opening and
closing
Cleaning techniques
Product
recommendations
Complex Problem-
solving
Adapt to diverse groups
Conflict resolution
Guest relations
Policy and procedure
adherence
Professional demeanor
Developed kitchen staff through training,
disciplinary action, and performance
reviews.
•
Calculated prices of ingredients to monitor
food costs and control expenses.
•
Delegated food preparation duties down to
cooks and followed up with cooks to verify
proper preparation and production of
meals.
•
Implemented and maintained food safety
and sanitation standards to establish safe
handling and preparation of food.
•
Developed and implemented kitchen
policies and procedures to establish clear
guidelines for kitchen operations and
comply with regulations.
•
Improved kitchen efficiency by
implementing streamlined processes and
optimizing staff scheduling.
•
Developed and maintained professional
relationships with suppliers to acquire high-
quality ingredients and products with
reasonable prices.
•
Increased overall profitability with effective
budget management, including cost
control strategies for purchasing and labor
expenses.
•
Sales Associate
IHOP, Florence, KY
2011-02 -
2012-05
Answered customer questions about sizing,
accessories, and merchandise care.
•
Developed new client relationships by
actively engaging with potential customers
and highlighting the benefits of our product
offerings.
•
Collaborated with team members to
improve overall store performance, sharing
•
Education
Certifications
best practices, and offering support as
needed.
Educated clients on current promotional
offerings and products using persuasive
selling tactics.
•
Minimized wait times for customers during
peak hours, maintaining a high level of
customer satisfaction.
•
Maintained calm demeanor and
professionally managed issues in busy, high-
stress situations.
•
Sales Associate
Kroger, Louisville, KY
Maintained high standards of customer
satisfaction consistently.
Surpassed standards to maintain product
availability and ensure customer satisfaction.
1994 -
1998
High School Diploma: General Studies
Thornhill Educational Center - Frankfort, KY
Serve safe certified
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