Data Analytics and Process Optimization Specialist

Mamadou A. Balde

**** ****** **, *** *****, NY **456

646-***-**** *******@***********.***

Summary

Analytical and results-driven professional with a strong foundation in data analytics, problem-solving, and business communication. Adept at working in fast-paced environments, collaborating with cross-functional teams, and leveraging technology to drive business insights. Passionate about process optimization, big data, and technology-driven decision-making.

Education

SUNY College at Old Westbury, NY

Bachelor of Science in Industrial and Labor Relations December 2024

Relevant coursework: Business Communication, Accounting, Calculus for Business, Data Analysis

SUNY College at Genesee Community College, NY

Associate of Liberal Arts 2019 – 2021

Honors: Dean’s List (Fall 2020 – Spring 2023)

Technical Skills

• Data Analytics: SQL, Microsoft Power BI, Tableau, Python (basic knowledge)

• Business & Productivity Tools: Excel, PowerPoint, Word

• Languages: English, French, Fulani

Experience

Value Engineering Intern

Big Brother Big Sister of Long Island February 2024 – December 2024

• Assist in data analysis and reporting to optimize program efficiency and outreach.

• Utilize Excel and data visualization tools to track mentorship impact and engagement trends.

• Collaborate with leadership to develop strategic initiatives for improving mentor-mentee connections.

• Conduct research on process improvements and program scalability.

Peer Mentor

SUNY College at Old Westbury July 2022 – May 2023

• Provided guidance and mentorship to students, fostering analytical thinking and problem-solving.

• Collaborated with professional staff to develop and implement student success strategies.

• Managed confidential information while ensuring ethical and responsible communication.

Desk Attendant

SUNY College at Old Westbury September 2021 – May 2023

• Handled inquiries and provided solutions to residents, ensuring efficient operations.

• Maintained detailed documentation of incidents, enhancing operational transparency.

• Enforced compliance with institutional policies, including COVID-19 safety protocols.

Cutco Online Marketing Representative

Summer 2022

• Analyzed customer needs to recommend suitable products, enhancing sales efficiency.

• Developed persuasive presentations and marketing materials.

• Gained experience in customer relationship management and data-driven decision-making.

Cashier & Inventory Assistant

Cross-Culture Kitchen Summer 2017 – Present

• Managed sales transactions and provided customer service in a high-paced environment.

• Tracked inventory and optimized stock levels using data-driven decision-making.

• Supervised daily operations and trained new employees.

Projects & Leadership

• Process Improvement & Business Analytics: Conducted an analysis of student engagement for EOP mentorship program, identifying trends to improve participation.

• Volunteer Initiatives: Food Drive (2021), Christmas Toy Drive (2019), Mental Health Awareness Fundraiser (2018).

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