Sales & Customer Support Specialist

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

KIMBERLEY ALVILLAR

SALES CUSTOMER SUPPORT SPECIALIST

602-***-**** ********************@*****.*** Glendale, AZ 85302 Highly motivated professional with vast experience in customer service and sales. Proven track record of consistently exceeding expectations, developing strong relationships, and delivering memorable service. Skilled in utilizing multiple sales and service strategies to maximize client satisfaction and drive positive sales results. Customer service Active listening

Time management Data entry

Problem-solving Customer relations

Call center experience Computer proficiency

Decision-making Problem resolution

Product knowledge Microsoft outlook

Microsoft Excel Professional telephone demeanor

Paperwork processing Relationship building

Follow-up skills Customer relationship management (CRM) Microsoft PowerPoint Live chat support

Microsoft Office Suite Multi-line phone talent

Account management Team development

Sales expertise Spreadsheets

Staff training Office equipment proficiency

Sales closing Staff education and training

Lead generation

Pathfinders/Freedom Mortgage

Glendale, AZ June 2024 - March 2025

CUSTOMER SERVICE REPRESENTATIVE

Handled customer complaints and inquiries in a

courteous and efficient manner.

Demonstrated excellent communication skills,

both verbal and written, in order to effectively

interact with customers.

Developed strong customer relationships and

loyalty through effective communication.

Responded to telephone inquiries and complaints

following standard operating procedures.

Adhered to company policies and procedures while

providing superior service.

Met daily customer service quotas with a focus on

quality.

Tracked all incoming calls and emails from

customers using appropriate software

Monitored daily performance metrics such as call

volume, wait times, resolution times.

applications.

Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.

Provided exceptional customer service to clients in fast-paced call center environment.

Progress Residential

Tempe, AZ June 2022 - April 2024

CUSTOMER SERVICE REPRESENTATIVE

Handled customer complaints and inquiries in a

courteous and efficient manner.

Demonstrated excellent communication skills,

both verbal and written, in order to effectively

interact with customers.

Developed strong customer relationships and

loyalty through effective communication.

Maintained knowledge of company products to

provide helpful suggestions and recommendations

to customers.

Responded to telephone inquiries and complaints

following standard operating procedures.

Addressed customers courteously using suitable

methods and problem-solving skills.

Adhered to company policies and procedures while

providing superior service.

Met daily customer service quotas with a focus on

quality.

Participated in team meetings to discuss new ideas for improving the overall quality of customer

service provided.

Developed and maintained working knowledge of

internal policies, procedures, and services to

appropriately address customer issues.

Monitored daily performance metrics such as call

volume, wait times, resolution times.

Direct TV

Glendale, AZ October 2020 - July 2022

SALES REPRESENTATIVE

Communicated product features, advantages, and

benefits to customers.

Utilized persuasive communication techniques to

close deals quickly and efficiently.

Managed customer accounts by providing accurate

information on product availability and pricing.

Conducted regular follow ups with customers post

purchase to ensure satisfaction and gauge loyalty

levels.

Generated leads and maintained lists of

prospective customers.

Analyzed sales data to adjust and improve sales

strategies.

Generated new leads through cold-calling,

networking, and referrals.

Del Sol Staffing

Phoenix, AZ March 2015 - June 2019

BUSINESS DEVELOP MANAGER

Coached and motivated team, driving sales and

delivering exceptional customer service.

Collaborated with staff to develop and carry out

processes.

Recruited qualified personnel by conducting

interviews and evaluating resumes effectively,

attesting to strong recruitment expertise.

Negotiated contracts with vendors and suppliers.

Developed and implemented successful strategies

to increase team performance, resulting in a 20%

Created and maintained positive relationships with clients through effective communication,

EDUCATION

CERTIFICATIONS

REFERENCES

AWARDS

growth in sales. negotiation and problem-solving skills. Motivated the sales team by setting challenging

goals, providing guidance and recognizing

achievements.

Built and established strong relationships with

customers, enabling long-term partnerships.

Trained new employees on company policies and

strong sales techniques.

Arranged in-person meetings and visited with

clients to improve success of sales pitches.

Generated leads and located opportunities for

market expansion and business growth.

Cold called potential customers to generate leads. Followed up with customers after sales to gain

feedback.

Arizona College December 2018

MASSAGE THERAPY IN MASSAGE THERAPY

Massage Therapy License

References available upon request

Top Salesman Award

Contact this candidate