Versatile Administrative Professional with Healthcare Experience
Resume:
Samantha Rogers
Rochester, NY *****
***********************@***********.***
Authorized to work in the US for any employer
Work Experience
Chiropractic Assistant
Brighton Campus Chiropractors-Brighton, NY
July 2025 to Present
• Assist chiropractor in providing patient care, including preparing treatment rooms and equipment
• Schedul appointments for patients, ensuring efficient use of time and minimal wait times
• Manage patient records and maintained confidentiality of sensitive information
• Perform administrative tasks such as answering phone calls, filing documents, and handling insurance claims
• Prepare patients for treatments by explaining procedures and addressing any concerns or questions they may have
• Maintain cleanliness and organization of the clinic to create a welcoming environment for patients
• Collaborate with other healthcare professionals to coordinate patient care when necessary
• Provide exceptional customer service by addressing patient inquiries promptly and professionally Service Delivery Specialist
Greenlight Networks-Rochester, NY
April 2019 to September 2021
Schedule in-home installations
Assign in-home installations to in-house and vendor technicians Inbound and outbound calls
Prepare equipment for pickup
Assist with billing
Assis with turning up new districts
Administrative Assistant
Southerntier Communications-Rochester, NY
September 2018 to March 2019
Work closely with management and field technicians Submit payroll
Bill to vendors
Keep track of and order office supplies
On-boarding new employees
Schedule drug screening for new hires
Run background check on new hires
Maintain equipment inventory list
Education
Behavior Sciences (Some College)
Monroe Community College-Henrietta, NY
September 1999 to May 2006
Did not complete due to being a young mom and husband was deployed overseas High school diploma or GED
Skills
• Data entry
• Product demos
• Clerical experience
• Microsoft Excel
• Patient interaction
• Multitasking
• Experience with children
• Supervising experience - Supervising experience (1-2 years)
• Maintaining an organized workspace
• Office management - Office management experience (1-2 years)
• Social media management
• Communication skills
• Leadership
• Productivity software
• Schedule management
• Guest services - Guest services experience (3-5 years)
• Written communication
• Microsoft Office
• Achieving HIPAA compliance
• Stocking
• Time management
• Customer relationship building
• CRM system proficiency
• Cash handling
• Working with adult populations
• Interpersonal skills
• Writing skills
• Task prioritization
• Problem-solving
• Client interaction via phone calls
• Decision making
• HIPAA
• Customer service
• Technical troubleshooting support
• Outbound calling
• Computer skills
• Medical office experience
• Phone etiquette
• Microsoft Outlook
• Record keeping
• Computer operation
• Technical Proficiency
• Clear language communication
• Dispatch software communication
• Patient service
• Cashiering
• Microsoft Word
• Teamwork
• Office experience
• Filing
• Phone communication
• Basic math
• Typing
• Team motivation (leadership skill)
• Computer literacy
• Call center agent experience
• Mobile devices
• Team management - Team management (6-15 team members)
• Network troubleshooting
• Maintaining patient confidentiality
• Appointment scheduling
• Attention to detail
• Patient advocacy
• Spreadsheet charts
• Google Workspace
• Organizational skills
• Customer inquiry handling
• Windows
• Client communication
• Customer communication
• Working with patients with chronic pain
• Adaptability
• Administrative experience
Languages
• English
Certifications and Licenses
First Aid Certification
CPR Certification
Driver's License
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