Customer Service & Tech-Support Specialist
Resume:
Trevon Champion
Phoenix, AZ *****
***********@*****.***
Professional Summary
Experienced in many aspects of customer service from listening effectively to speaking persuasively. Skilled with technology
from cashiering to personal experience with Windows based computers and word programs. Professional and flexible with
proven analytical skills. Adept at providing the best customer service experience every time, making sure the customers
needs always come first.
Authorized to work in the US for any employer
Work Experience
Live Support Agent
Shiftsmart-Phoenix, AZ
April 2025 to Present
• Assisted many of the partners who signed up with app with their tech issues to assure their success with the shifts they were assigned. Due to ongoing app issues, I was required to not only assist them with navigating around the issues but to also assure that their morale was not diminished by the frustration caused by the issues.
• Made sure partners were setting up their orientation shifts, so they can establish a rapport with the company and unlock more opportunities for shifts that were closer to home. Averaged roughly 200+ outbound calls to partners daily to assure that they can meet our expectations and standards.
• Provided live shift support as the partners completed their very first food preparation shifts with Circle K. This involved making sure they were staying on task while providing any support needed. I made sure to check their work by investigating the photos sent to make sure that the takes were completed correctly and efficiently.
• Monitored shift progress and provided detailed notes through a shared Excel sheet to assure the team not only saw my work but were also informed on the next best steps.
• Handled payment corrections when partners did not receive their promised pay. This involved monitoring zendesk tickets as they came through to make sure our partners were assisted in a timely manner.
CSR - Customer Service Representative
Albertsons Safeway Companies - PHX, AZ-Phoenix, AZ November 2017 to February 2025
• Filed injury reports involving customers and employees. These injured parties trusted us with personal information so we could thoroughly report their injuries to our insurance company.
• Handled customer feedback regarding the quality of our store brand items via phone call and email. This included documenting complaints, compliments and questions that were then sent to the suppliers for investigation. Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction and maintained a high level of product knowledge to effectively assist customers with their questions and concerns.
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals.
• Trained new talent to assure they were comfortable with the role and what was required of them.
• Received multiple acknowledgements regarding my consistent quality performance. I received recognition for achieving 25 perfect quality monitors in a row twice. Flow Team Member
Burlington Coat Factoy-Phoenix, AZ
September 2017 to November 2017
• Making sure new merchandise is processed, tagged, and placed on the shelves. Wireless Team Member
Marketsource/Target Mobile-Phoenix, AZ
November 2016 to July 2017
• Handling phone upgrades and activations for Sprint, Verizon, AT&T and Consumer Cellular.
• Also helped Target Team Members with guests who needed help with other electronics. Courtesy Clerk/Produce Clerk/Bulk Clerk/Cashier
Sprouts Farmers Market-Phoenix, AZ
September 2014 to September 2016
• Started off working as a courtesy clerk, but eventually worked my way up to cashier as well as other key departments.
• Assisted heavily with the bulk department and handled filling the product in the bins and on the shelves. Mens Clerk/Cashier
Macys-Phoenix, AZ
September 2014 to December 2014
• Handled the young men, formal, outerwear, and shoe sections of the men's department
• Managed cashiering and setting up customers with the store credit card. Mens Clerk/Cashier
Kohl's-Phoenix, AZ
November 2013 to September 2014
Recovered (cleaning, folding, facing etc) my department as well as provided customers with advice and input on their purchases. Promoted to cashiering where I handled money, checks, and personal information.
Labor
Game Works-Phoenix, AZ
May 2010 to August 2011
Set up inflatables, gaming areas, and more for entertainment oriented parties and fairs. Hybrid Customer Service Representative
Education
General Studies (Associate of Arts)
Paradise Valley Community College Phoenix-Phoenix, AZ Present
High School Diploma
Thunderbird High School-Phoenix, AZ
2011
Skills
• Computer skills
• Phone etiquette
• 60+ WPM Typing Speed
• Microsoft Outlook
• Microsoft Excel
• Time management
• Microsoft Office
• Customer service
• Attention to detail
• Writing skills
• Call center
• Data entry
Contact this candidate