Customer Service Professional-Remote Ready

AUBRI LUCAS

Jefferson Hills, PA • 412-***-**** • ********@*****.***

PROFESSIONAL SUMMARY

Friendly and dependable customer service professional with strong call center and retail experience. Skilled in scheduling appointments, resolving customer concerns, and building trust quickly. Tech-savvy and equipped with a fully functional home office, prepared for remote work. Took time away from the workforce to raise two children and care for a terminally ill spouse—demonstrating resilience, compassion, and reliability under challenging circumstances. PROFESSIONAL EXPERIENCE

Concentrix / Aetna Medicare – Remote

Member Services Representative 2025 – Present

• Assist Medicare members with benefits, claims, and enrollment questions.

• Navigate multiple systems (GPS, STAR, KA, etc.) to resolve issues efficiently.

• Provide empathetic, accurate, and timely support to ensure member satisfaction.

• Maintain compliance with HIPAA and company policies during all interactions. KOOLVENT / Sears American Home Improvements – Pittsburgh, PA Call Center Sales Specialist Jan 1994 – Jun 1998

• Scheduled in-home appointments for home improvement sales representatives.

• Won top sales award for exceeding $1 million in appointment revenue in one year.

• Handled a high volume of inbound and outbound calls.

• Maintained detailed lead tracking and followed up consistently. JCPenney – Pittsburgh, PA

Sales Associate Jan 1993 – Jun 1994

• Assisted customers with purchases and returns in a fast-paced department.

• Maintained a neat and organized sales floor.

• Provided friendly, helpful service to encourage repeat business. REMOTE WORK READINESS

• Laptop with dual monitors

• Hardwired high-speed internet connection

• USB headset with microphone

• Quiet and private home workspace

CAREER PAUSE

• Stepped away from the workforce to raise two children full-time.

• Served as the primary caregiver for spouse during a two-year terminal illness.

• Fully ready and committed to re-entering the workforce with focus and dedication.

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