Call Coordinator with Scheduling & CSR Experience

BONNIE

HOSKINS

****************@*****.***

1-513-***-****

Selma, AL 36701

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Results-driven Call Coordinator with strong skills in scheduling and customer communications. Experienced in handling call routing and maintaining accurate records, ready to enhance operational efficiency and improve customer experience.

PROFESSIONAL SUMMARY

SKILLS

• Scheduling appointments

• Call routing

• CRM software

• Script adherence

• Customer communications

• Answering questions

• Gathering information

• Call center experience

• Teamwork

• Customer service

Lampeter Strasburg High School

Lampeter, PA • 06/1971

High School Diploma

EDUCATION

NSC Global - Call Coordinator

Albany, NY • 10/2016 - 12/2025

WORK HISTORY

Coordinated incoming calls to ensure timely responses and effective communication.

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Assisted in scheduling appointments and managing calendars for team members.

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• Maintained accurate records of call logs and customer interactions. Provided support in resolving customer inquiries and issues efficiently.

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