Case Management

CONTACT

Address : Eugene, OR *****

Phone : 1-503-***-****

Email :

********************@*****.***

SKILLS

• Crisis Intervention & De-escalation

• Trauma-Informed Practice

• Case Management & Documentation

• Property Management

• Community Partnerships

• Conflict Resolution

• Independent Work & Prioritization

• Microsoft Office

• SharePoint

• MS 365

• Teams

• Zoom

PROFILE

Human-services leader with 10+ years of experience working with individuals diagnosed with SMI (serious mental illness) providing homeless services in Lane County in accordance with the element 12 contract awarded by OHA. I started, managed and maintained, The Shangri-La Rental Assistance Program in February 2016 thru December 2025, obtaining housing, basic living skills, case management, resources and behavioral-health support services with the primary goal of providing sustainability and community through these services. I have a strong record of stabilizing housing for high-needs populations, managing complex caseloads independently with little to no supervision but thrive in a team setting. I have experience in building collaborative community partnerships. Skilled in crisis intervention, trauma-informed care, and property management. I skilled in Oregon Stares landlord, tenant laws and The City of Eugene's Ordnance and guidelines.

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

WORK HISTORY

Homeless Services Manager, 2014 to 2025

Shangri-La

Private Dining & Events, 2009 to 2013

Multnomah Athletic Club

Server, 2008 to 2013

The Old Spaghetti Factory

Bartender / Dining Room Manager, 2005 to 2008

American Steamboat Co.

Led Oregon Health Authority's Element 12 rental assistance program for individuals with SMI in Lane County.

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• Managed six agency-owned units and full property-management operations.

• Delivered housing stabilization, life-skills support, and crisis intervention. Coordinated with landlords, behavioral-health providers, and community partners to prevent evictions and eliminate barriers for all parties involved when possible, acting as a proactive liaison to prevent problems when possible.

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Trained and managed peer support staff in trauma-informed care, documentation, and client engagement.

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Coordinated high-volume events (up to 400 guests) with precision and service excellence.

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• Adapted quickly to changing client needs and fast-paced operations.

• Delivered high-volume service and trained new team members. CASSANDRA HATFIELD

Street Outreach Worker, 1999 to 2002

New Roads – Looking Glass

• Managed 5-star dining operations for 120 passengers daily.

• Supervised staff and ensured safety and quality standards.

• Supported high-risk youth with shelter, counseling, and crisis intervention.

• Facilitated groups and school presentations.

EDUCATION

B.S. : Social Science

PSU

in progress

A.A. : Criminal Justice & General Arts

PCC

Juvenile Corrections Counselor Certification

Lane Community College

EDUCATION & CERTIFICATIONS

• First Aid/CPR

• OLCC Permit

• Suicide Prevention First Aid

Contact this candidate