Remote-Ready Customer Service Professional with Claims Experience
Resume:
RESUME FOR JANET SMITH
Ft Towson, OK 74735
***************@***.***
SKILLS:
I have worked in insurance claims in a call center environment and done premium auditing from my home office as well as other positions in the past ten years that sharpened my customer service skills and ability to work with people from all walks of life. I am proficient in Microsoft Office, Open Office as well as other job related programs such as Xactimate damage estimating and auditing programs such as Visual Audit and Nexxus. My jobs have all put an emphasis on accurate and complete record keeping.
EMPLOYMENT:
AAA NCNU- OKC, OK – 4/2011 to 12/2012
Homeowners Claims Adjuster - Worked as a team in a call center environment doing FNOL, setting expectations for claim handling, reviewing policy information with claimants, assigning field adjusters and vendors to work on estimating and emergency repairs. Vetted estimates for accuracy and negotiated claims for settlement within my authority or submission to supervisors for authority to pay. Loved working for AAA but had to come home to the family farm in Hugo when the family member taking care of it passed away unexpectedly.
UNITED COUNTRY REAL ESTATE – HUGO, OK 4/2013 TO 4/2017 Real Estate Sales Associate and Office Assistant – Worked prospecting for and matching clients to properties for sale. Entered listing information and photos onto the United Country and other websites for nationwide advertising. Handled contracts for 6 agents, some of whom were challenged in this area, Had to get a steady job as commissions did not come in when the bills did. CHOCTAW COUNTY DRUG COURT – HUGO, OK 8/2015 TO 10/2016 Program Coordinator for 2 counties. Supervised an average of 65 participants in varying degrees of substance abuse recovery in their court ordered addiction treatment plans. Collected program fees, jail and court fees and kept books on payments. Prepared court dockets and assisted treatment staff on appropriate sanctions for those participants running afoul of program rules. Left this position as my participants continually broke my heart when they failed when released from the program by relapsing. LITTLE DIXIE CAA – HUGO, OK 01/2017 TO 09/2017
Navigator Program Director-supervised 2 direct employees and 14 contractors in the Navigator Program designed to assist people in enrolling in health insurance through the Marketplace under the ACA. Found a $100,000 hole in our program due to non or underperforming contractors. Sadly, this resulted in a commensurate cut on our federal grant and my position was eliminated on a last hired first fired basis.
UNITED COUNTRY CALDWELL REAL ESTATE- HUGO, OK 4/2017 TO PRESENT Changed to work at another United Country office where my license still hangs. Did office management duties, paid bills, assisted the broker with tax preparation, listed and sold properties, client relations and assisting other agents with clerical work. Came home from the office at the start of the pandemic in March 2021. Do an occasional transaction and maintain my connections with the office. KAHANA COLORADO – FT COLLINS, CO – 3/2020 TO PRESENT Went to work remotely for this Insurance Services Vendor doing telephone premium audit work. Communicated with insureds on behalf of their carrier to obtain confidential financial and operations information and prepared and presented my findings in report form to the carrier for use in determination of premium owed for the period audited. Worked with insured, accountants and agents to obtain the needed information in a timely manner. This is exacting work and requires understanding of payroll reports, P&L sheets, tax forms and other verifying material IN CONCLUSION:
Although I enjoy premium auditing, and particularly with this company, I am seeking a position as an employee rather than an independent contractor at this time. I think I bring a strong set pf customer service skills as well as diverse experience to an employer and would very much appreciate your consideration when choosing a candidate for this position. Thank you,
Janet Smith
***************@***.***
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