Business Development & Automotive Services Expert
Resume:
***********@*******.***
DUNAN, SC 29334
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EDUCATION
Associate degree, Medical Insurance Specialty, Phlebotomy, Health Science
Baker College, Auburn Hills, Michigan
May 2011
DEBORAH URBINA
PROFESSIONAL SUMMARY
Business Development Manager with over 15 years of background in the automotive industry. Over 30 years in customer service. In addition, I have 6 years of experience in Automotive Media Management & Service Management. Broad knowledge of the automotive industry. Experienced and enthusiastic Consultant with a track record of success across various industries. Possesses exceptional interpersonal, problem-solving, and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy, and finance.
SKILLS
Microsoft Office Excel
Microsoft Office PowerPoint
Microsoft Outlook
Exceptional Customer Service
2+years of Remote Work
Citrix
Organization & Time Management
Critical Thinking
Photography
CRM
4+ years of Estate Planning
Problem-Solving
Attention to Detail
Team Leadership & Development
Client Relationships
Integrity and Honesty
MS Office
Analytical Thinking
WORK HISTORY
January 2024 - Current
A&D Consulting - LiveOps Nation - Consultant, Duncan, SC
Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
July 2020 - March 2021
D&D Automotive - Office Manager /
Sales Consultant, Greer, SC
Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Provided sales and customer service assistance to walk-in traffic
Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
January 2017 - January 2020
Empire Auto Nation LLC - Office Manager
Controller, Spartanburg, South Carolina
Prepared balance sheets, cash flow reports, and income statements.
Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
Generated new business with marketing initiatives and strategic plans.
April 2014 - January 2017
Penland Automotive LLC - Business Development Manager, Media Manager, Taylors, South Carolina
Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Generated new business with marketing initiatives and strategic plans.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
CERTIFICATIONS
Certified Phlebotomy Technician, 05/2010, Baker College
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