Detail-Oriented Client Support Professional
Resume:
Nikki Larson
Brookings, SD *****
******.*****.****@*****.***
Professional Summary
Detail-oriented professional with extensive experience in providing exceptional client support, managing front-desk operations, and administering multi-channel communication. Adept at determining and resolving issues, and collaborating effectively with colleagues to achieve common goals. Demonstrated ability to handle challenging situations with professionalism. Customer-centric approach with commitment to enhancing customer relationships and contributing to success of dynamic Willing to relocate to: Brookings, SD
Work Experience
Domestic Engineer
Larson Family Home-Sioux Falls, SD
January 2011 to Present
Manage household operations and ensure efficient accounting, housekeeping, and cooking tasks. Perform laundry and dishwashing duties as well as supervise groundskeeping activities.
· Maintained high-quality standards in all domestic tasks, contributing to orderly and pleasant household environment.
· Streamlined household finances and optimized budget allocation for supplies and maintenance. Accounts Receivable Specialist
Spherion Staffing-Bismarck, ND
Receptionist
Camping World-Sioux Falls, SD
April 2025 to November 2025
Answer, screen and direct calls, in a professional manner, taking accurate information to forward messages through email. Greeting and directing customers and vendors. Maintain cleanliness of customer lounge area.
· Mastered professional customer service skills providing information to customers.
· Exhibited a strong team-oriented approach by proactively assisting across various departments and acquiring new competencies.
Receptionist
Camping World-Sioux Falls, SD
April 2025 to November 2025
• Managed front desk operations, including greeting and assisting visitors, answering phone calls, and directing inquiries to appropriate departments
Armored Truck Driver/Messenger
Rochester Armored Car-Sioux Falls, SD
September 2023 to March 2025
Deliver secure armored car services to various businesses and banks, such as ATM and ITM servicing, change orders, and deposit pickups. Conduct surveillance and uphold safety protocols during all transactions to ensure security of client's assets.
· Mastered procedures for over 10 different financial entities through rapid adaptation to new trades.
· Demonstrated integrity by proactively acknowledging and reporting errors. Armored Truck Driver/Messenger
Rochester Armored Car-Sioux Falls, SD
January 2023 to March 2025
Deliver secure armored car services to various businesses and banks, such as ATM and ITM servicing, change orders, and deposit pickups. Conduct surveillance and uphold safety protocols during all transactions to ensure security of client's assets.
· Mastered procedures for over 10 different financial entities through rapid adaptation to new trades.
· Demonstrated integrity by proactively acknowledging and reporting errors. Security Officer
North Carolina Protection Group-Sioux Falls, SD
July 2022 to December 2023
Conducted passenger carry-on checks and observed for impairment signs aimed at passenger safety and compliance with regulations. Authored detailed reports documenting incidents and activities to maintain clear log for security operations. Communicated regularly with on-site facility officers and home office supervisors to relay pertinent security information.
· Reported violations and ensured implementation of appropriate actions to address security breaches.
· Demonstrated reliability by consistently covering shifts for colleagues, enhancing team cohesion. Security Officer
North Carolina Protection Group-Sioux Falls, SD
July 2022 to November 2023
Conducted passenger carry-on checks and observed for impairment signs aimed at passenger safety and compliance with regulations. Authored detailed reports documenting incidents and activities to maintain clear log for security operations. Communicated regularly with on-site facility officers and home office supervisors to relay pertinent security information.
· Reported violations and ensured implementation of appropriate actions to address security breaches.
· Demonstrated reliability by consistently covering shifts for colleagues, enhancing team cohesion. Head Cashier/Sales Associate/Customer Service
RUNNINGS-Sioux Falls, SD
January 2020 to June 2022
Led cash handling operations, while maintaining accurate till and safe counts and completing daily bank deposits. Facilitated customer service by promptly assisting guests and establishing welcoming environment. Kept product presentation through
FIFO management and systematic shelf organization. Conducted thorough cleaning tasks to uphold store standards.
· Facilitated writing schedules and built rapport with regular customers and enhanced client relationships and trust.
· Secured promotion from cashier to head cashier by gaining supervisors’ confidence and fulfilling expanded tasks.
Cleaning Technician
Optimal Prime Cleaning-Sioux Falls, SD
August 2019 to July 2020
Maintained cleanliness across various facilities by performing comprehensive janitorial services including floor care, window washing, and dusting. Conducted thorough sanitization of restrooms and waste management through efficient recycling and garbage disposal systems.
· Earned trust from owner to independently clean sensitive accounts such as banks and dental offices.
· Excelled in cleaning services, especially in window presentation, and acknowledged for superior performance.
Accounts Payable Clerk/Receptionist
Dakota Supply Group-Sioux Falls, SD
January 2016 to December 2019
Facilitated efficient office operations by answering and directing calls, performing data entry, and administering vendor invoice processing for payment and returns. Assisted plumbing quotes personnel in creating job spec books to ensure accurate and timely deliverables. Managed document workflows and copies to support administrative tasks effectively.
· Adjusted to varied roles, enhancing customer service and building strong relationships with contractors. Barista
Caribou Coffee-Sioux Falls, SD
September 2015 to April 2017
Managed customer service with focus on providing welcoming experience and building connections. Processed food and drink orders efficiently, administered cash transactions, and conducted till counts with precision. Maintained cleanliness by washing dishes and organizing the workspace. Conducted inventory counts and ensured steady stocking of supplies.
· Forged strong customer relationships, leading to recruitment by DSG.
· Recognized for outstanding customer service that improved café atmosphere. Logistics Associate
Menlo WW Logistics-Bismarck, ND
September 2005 to August 2007
Data Entry Clerk
Ryder Logistics-Bismarck, ND
May 2005 to September 2005
Security Screener
TSA/DHS-Bismarck, ND
June 2002 to April 2004
Assistant Manager
A&W Restaurants-Bismarck, ND
January 1997 to May 1997
Data Entry Operator
Bismarck State Libra, Bismarck, ND & Cloverdale Foods-Mandan, ND Prison Guard
ND State-Bismarck, ND
Bartender & Waitress
Our Place Tavern-Bismarck, ND
Security Officer
Western Protection-Bismarck, ND
Cocktail Waitress/Server
STAGE STOP-Mandan, ND
Education
Criminal Justice (Associate of Arts)
Bismarck State College-Bismarck, ND
August 1995 to May 1997
Skills
• Property management
• Documentation review
• Accounts receivable
• Customer service
• Shipping & receiving
• Administration & Office Operations
• Documentation & Recordkeeping
• Manufacturing company experience
• Driving
• Workplace safety
• Attention to detail
• SharePoint
• Task prioritization
• Mechanical knowledge
• Technical Proficiency
• Data entry
• Freight
• Vital signs
• Cleaning
• Quality inspection
• Microsoft Outlook
• Computer operation
• Microsoft Office
• Communication skills
• Administrative experience
• Problem/Issue Resolution
• Sales
• Interpersonal skills
• Clerical experience
• Windows
• Account Receivable
• Computer skills
• Order entry
• Customer Service Excellence
• Filing
• Telemarketing
• Crew management
• Teamwork
• Organizational skills
• Microsoft Excel
• Phone etiquette
• Accounts payable
• Guest relations
• Front desk
• 10 key typing
• Cash Management & Transactions
• Microsoft Word
• Cleaning Experience
• Logistics
• Office experience
• Word processing
Certifications and Licenses
Driver's License
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