Customer Service & IT Support Professional
Resume:
Beau Marshall
CSR/Sales/IT
Edwardsville, IL ****5
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Domestic Customer Service Specialist
Carr Lane Manufacturing-St. Louis, MO
April 2024 to Present
Account specialist for Aerospace contracts, as well as handling the companies agriculture and outdoor equipment clients. Process purchase orders, track shipments, verify quantity and pricing of parts, communicate purchase order discrepancies, identify contract pricing errors, establish new accounts, provide basic site troubleshooting and webform assistance, and act as a general liaison between end user clients and distributors that work with the company. Correspondence is handled daily via phone call, Email, or website based chat service.
Customer Service Representative
Annuity Health-Edwardsville, IL
September 2022 to January 2024
provided patient support for Mercy/Bon Secours hospital groups. assisted with payment plans and financial aid options for patients without adequate insurance by getting details about income and household composition to determine their best options for assistance. Payroll Support Specialist
TaskUs San Antonio-San Antonio, TX
November 2019 to September 2022
Provide payroll support for payroll software. Helped troubleshoot errors with pay schedules, tax withholdings, time tracking etc...
Security advisor
Defenders-San Antonio, TX
January 2018 to February 2019
security consultant for commercial and residential clients. provided consultation, installation, and repair of security, surveillance, and automation systems. provided financial aid options for clients with qualifying circumstances such as credit, employment, and other company established benefits. Sales/Customer Service Representative
A2 Hosting-Ann Arbor, MI
February 2015 to January 2018
server and web hosting sales
Jr. System Administrator
Hostgator-Houston, TX
November 2014 to February 2015
Customer service and basic website/server/cpanel/whm troubleshooting for customers. Lead Technician/Sales
Phil's Pressure Washing
September 2014 to November 2014
• Operating and maintaining a small crew for Pressure washing of both commercial and residential buildings
• Fielding customer service complaints.
• Responsible for up selling services to our customers
• Pressure washing of flat surfaces including, driveways, sidewalks, and patios
• Hand cleaning single pane, French pane, and storm windows (both interior and exterior). Technician
Hoodz
March 2014 to September 2014
Advanced commercial kitchen hood and exhaust cleaning duties. Including, installation of ventilation access panels, grease containment systems, and basic exhaust troubleshooting, maintenance, and repair.
Lead Technician/Sales
Hydroclean
June 2013 to 2014
Operate and maintain kitchen exhaust cleaning crew. Oversaw all field operations. Conducted sales and customer service during the day.
Bonefish grill
Prep Cook/Trainer
Bone Fish Grill-Houston, TX
February 2012 to 2013
Preparation of a variety of classic, traditional, and foreign dishes. As well as training of Bonefish employees
Restoration Engineer
Rainbow International-Houston, TX
June 2011 to 2012
Basic water and fire damage restoration
Quality Assurance Tester, Microsoft Compliance Point of Contact EA south-Baton Rouge, LA
December 2009 to 2011
Led a team of compliance testers for EA developed games. Cashier/Barista
PJ's Coffee
December 2009 to April 2010
Basic barista work as well as some basic management. Office Assistant
Louisiana Male Performance Clinic
January 2009 to September 2009
Set appointments for future patients as well as assist in medical claims processing Assistant Store Manager
French Quarter Deli
June 2008 to December 2008
Ran basic store operations as well as managed deliveries and serving customers. Marketing/Customer support
Technology Recycling
March 2007 to June 2008
cold called companies to offer services, as well as confirm appointments and itemization of items that would be removed by our service. also assisted in the sale of aquired referbished computers and reclaimed metals.
Education
High school diploma
Caney Creek High School - Grangerland, TX
May 2006
Associate's degree
Bachelor's degree
Master's degree
Skills
• PHP
• MySQL
• Restoration Industry Experience
• Linux
• WordPress
• Drupal
• Microsoft SQL Server
• CRM software
• Accounts receivable
• Tax experience
• ADP
• Medical terminology
• Inventory control
• Telecommunication
• Windows
• Research
• Debits & credits
• Cash application
• iOS
• Social media management
• Zendesk
• Google Suite
• Account management
• Salesforce
• EHS
• Financial services
• Mobile devices
• Balance sheet reconciliation
• Paylocity
• Workday
• Human resources
• HRIS
• Technical support
• Power BI
• Customer service
• Payroll
• Paylocity
• Workers' compensation
• Banking
• Jira
• Help desk
• Google Docs
• Live chat
• SaaS
• E-commerce
• SAS
• Medical office experience
• Multi-line phone systems
• Medical records
• HIPAA
• Clerical experience
• Quality audits
• Mac OS
• Management
• Call center management
• Management
• Rackspace
• Dispatching
• Early intervention
• Continuous improvement
• VoIP
• Telemarketing
• GAAP
• QuickBooks
• Bloomberg
• Data mining
• Supply chain
• Agriculture
• Management
• Business management
• Customer relationship management
• Transcription
• Digital marketing
• Email marketing
• Editing
• Slack
• IT support
• Tableau
• Agriculture
• NetSuite
• Order management system
• Caregiving
• Epic
• Meditech
• Microsoft Project
• CSS
• SCCM
• Desktop support
• ServiceNow
• Documentation review
• Automotive service
• Mentoring
• Data analysis skills
• Manufacturing
• JD Edwards
• Eclipse
• Kronos
• Veterinary terminology
• Order fulfillment
• Trello
• SQL
• HTML5
• Continuous integration
• Tax experience
• Customer service
• Sales
• Conflict management
• Relationship management
• Project management
• Water damage restoration
• Windows
• Mobile devices
• Microsoft Access
• Debits & credits
• Document management
• Jira
• E-commerce
• HIPAA
• VoIP
• Payroll
• Office management
• Workday
• CRM software
• Microsoft Office
• Computer skills
• Communication skills
• HTML5
• Office experience
• Microsoft Excel
• Oracle
• Microsoft Powerpoint
• Microsoft Word
• Microsoft Outlook
• DME
• Technical support
• Supervising experience
• Customer support
• Software troubleshooting
• Organizational skills
• Long term care
• QuickBooks
• Management
• Budgeting
• Construction
• Construction estimating
• Auto estimating
• JD Edwards
• Accounting software
• Landscaping
• Writing skills
• 10 key typing
• B2B
• Logistics
• SAP
• Account management
• Time management
• Executive administrative support
• Administrative experience
• Data management
• Manufacturing
• Pricing
• Analysis skills
• Math
• POS
• Guest services
• Commercial cleaning
• Lawn care
• Roofing
• Typing
• Java
• Enterprise software
• .NET
• JavaScript
• Live chat
• HubSpot
• Google Suite
• Trello
• MailChimp
• Constant Contact
• Personal assistant experience
• Negotiation
• Financial services
• Call center management
• Compliance management
• Risk management
• Project management methodology
• Quality assurance
• Databases
• Fraud prevention and detection
• Customer relationship management
• Credit analysis
• Pegasystems
• Business development
• Application development
• SharePoint
• Kronos
• Confluence
• Telecommunication
• Cash management
• Recruiting
• Accounting
• Ceridian
• Qualitative analysis
• Upselling
• Bloomberg
• Telemarketing
• Cold calling
• Software testing
• Software development
• EDI
• Data mining
• Continuous improvement
• Selenium
• Securities law
• Scripting
• Epic
• Test automation
• Computer hardware
• NetSuite
• Active Directory
• Help desk
• PHP
• Schedule management
• IT support
• Accounts receivable
• Ansible
• Digital marketing
• Mac OS
• Medical records
• Fashion retail
• Balance sheet reconciliation
• Social media management
• Dealership experience
• Front desk
• Marketing
• English
• VPN
• Dutch
• Accounts payable
• Leadership
• Case management
• Phone etiquette
• Low voltage
• Machine learning
• AI
• APIs
• Natural language processing
• Benefits administration
• Salesforce
• Medicare
• Managed care
• Sourcing
• Supply chain
• ERP systems
• HR sourcing
• Product management
• Root cause analysis
• Demand planning
• Microsoft Dynamics 365
• Basecamp
• Google Docs
• Spa services
• Salon software
• Call center
• Millennium
• Zendesk
• ServiceNow
• Product development
• SaaS
• iOS
• Microsoft SQL Server
• SCCM
• Power BI
• Mentoring
• Continuous integration
• Data analysis skills
• CSS
• WordPress
• Medical billing
• Medical terminology
• Inside sales
• Quality control
• Research
• Desktop support
• Drupal
• Email marketing
• Eclipse
• Data entry
• Medical administrative support
• Calendar management
• Multi-line phone systems
• Medical receptionist
• Cash register
• Retail sales
• Rackspace
• Data collection
Awards
Employee of the month
June 2015
I received Employee of the month for June from Arvixe LLC. Certifications and Licenses
Driver's License
January 2023 to February 2027
new license recently moved to Illinois.
Assessments
Customer focus & orientation — Proficient
April 2021
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Typing — Proficient
November 2021
Transcribing text
Full results: Proficient
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Analyzing data — Proficient
November 2021
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Customer service fit — Proficient
May 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Quick to learn new tasks and skills, and open to constructive criticism Encouraging and supportive of co-workers
Good leadership skills
Good communication skills
Friendly and hard-working
Helpful, meticulous, and conscientious
Cpanel/WHM/ training and experience
wordpress/weebly/joomla website creation experience QA and Microsoft Compliance experience
Point of Contact experience
Accredited Projects
Tiger Woods PGA Tour 2011
Dead Space 2
Unaccredited Projects
Madden NFL 2011
Sims 3
Alice 2: Madness Returns
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