Seasoned Office & Program Manager with Child Services Experience

Amanda J. Walker

**** **** ***** ****** **** 309-***-****

Olney, Illinois 62450

OBJECTIVE

Utilize my current skills and gain new knowledge within an organization focused on providing excellent services.

EMPLOYMENT EXPERIENCE

Office Manager Shick Construction (part time)

Sumner, IL.

March 2018- Present

Oversee duties in the office such as paying monthly invoices, preparing invoices for current customers, estimates, and preparing monthly expense reports for the company

Recruitment

Director of Home-Based Services Children and Family Services/Southwest Indiana Youth Village

Vincennes, In.

Jan. 2015-Feb. 2018

Oversee the entire department for Home Based services, such as to identify providers of services or family-based resources, monitor all services authorized for enrollee and authorize all care to maintain fiscal accountability

Assure care is delivered in a consistent manner that is strength-based, family centered, and includes culturally competent values

Offer consultation and education to all staff regarding the values of the model, monitor progress towards treatment goals, collects & manages evaluative data based for the State of Indiana

Access person for new referrals and recruitment for the 12 counties that we served

Served as a board member for Healthy Families

Assign new referrals internally and externally to Case Managers and Parent Aids

Networking with referral agencies in four regions

Wraparound Practioner/Case Manager IV/QMHP Good Samaritan Hospital: The Willows Intensive Youth Services, Vincennes, IN.

March 2004-Nov. 2014

Complete comprehensive assessments of children & their families with complex mental health needs to implement the national wraparound initiative

Partner with the child and family team members to develop a plan of care, oversee the implementation of the plan, identify providers of services or family-based resources, monitor all services authorized for enrollee and authorize all care to maintain fiscal accountability

Assure care is delivered in a consistent manner that is strength-based, family centered, and includes culturally competent values

Offer consultation and education to all providers regarding the values of the model, monitor progress towards treatment goals, collects & manages evaluative data based on Medicaid, Department of Mental Health and Addictions of Indiana, and The Joint Commission requirements

Serve as the county-wide access person for the demonstration grant: Community Alternatives to Psychiatric Residential Treatment Facility

Facilitate community-based “Helping Hands” Parent Support Group

Serve as a Rapid Response Team Initiative member for the State of Indiana Department of Children and Family Services

Assisted in securing a parent support grant

Facilitate the Regional System of Care Meeting for the four counties that we serve monthly

Access person for the four counties that we serve for Money Follows the Child and The Children’s Mental Health Initiative

Supervise On Call Schedule

Assign new referrals internally and externally to Community Resource Specialist and Family Care Specialist

Recruitment

Case Manager & Mental Health Counselor

Lawrence County Health Department, Lawrenceville, IL

June 2003-September 2003

Develop Case Management program

Train licensed Social Worker in case management practice & knowledge application

Crisis Counseling

Case Management for 25 mentally impaired and chemically dependent clients

Group counseling in day treatment program

Collaborative practice management with staff Psychologist

Recruitment

Qualified Mental Retardation Professional (QMRP) & Residential Service Director

Health Service Consultants, Alan G. Ryle Company, Robinson, IL

November 2001–June 2003

Supervision of 18 licensed clinical and ancillary staff

Collaborative management of a multidisciplinary clinical care team responsible for 16 bed mentally impaired population

Fiscal management of the facility

CARF Survey preparation & response

Human resource responsibility including but not limited to interviewing & hiring candidates and staff performance management;

Development of staff education programs

Monitor programming to assure compliance with and develop plan of corrections to meet state, federal and local laws and Department of Human Services regulations

Pursued eligible status for state long term care administrator licensing exam

Interim Administrator

Ridgeview Care Center, Oblong, IL

September 2001–November 2001

Facility oversight and management of a 55-bed long term care facility

Supervision for 50+licensed clinical and ancillary staff

Organizational marketing and fiscal responsibility

Design and implement facility policy and protocol initiatives

Human resource responsibility including but not limited to interviewing & hiring candidates and staff performance management

Monitor programming to assure compliance with and develop plan of corrections to meet state & federal laws and Department of Human Services regulations

Qualified Mental Retardation Professional

Lawrence Development and Support Services, Alan G. Ryle Company, Robinson, IL

March 2000-September 2001

Direct supervision of 5 licensed clinical and ancillary staff

Management team member

Program development and implementation for 15 profoundly mentally impaired clients

Developmental Instructor and Direct Support Services Instructor

Human Resource responsibilities

EDUCATION

Bachelor of Science 2000

Organizational Human Resource Business Management, Oakland City University, Oakland City, IN

Associate of Science 1998

Social Service Specialist, Wabash Valley College, Mt. Carmel, IL

ADDITIONAL TRAINING & SKILLS

Six Sigma Lean, Yellow Belt certified

Crisis Prevention and Intervention

Behavior Management

Great communication skills

Great writing skills

Trauma Informed Care

Wraparound Practitioner

Child and Adolescent Needs and Strengths Assessment (Super User), State of Indiana

Adults Needs and Strengths Assessment (Super User), State of Indiana

Pathway to Solutions with Self-Harming Adolescents & Their Families: Collaborative Strengths Based Therapy

Knowledge of the DSM

Plus, many more upon request

PROFESSIONAL ACTIVITIES & AWARDS

2010 Transition Council for the Vincennes School Corporation Committee for the Adolescent Day Program

2008 Knox County Mental Health Association Guest Speaker

2003 National Republican Congressional Committee National Leadership Award

Professional References Available Upon Request

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