Versatile Customer Service & Office Manager

Shelly Gilmore

Customer Service / Office Support

Millcreek, UT 84124

*******@*****.***

+1-435-***-****

Professional Summary

Resourceful general manager and customer service professional with 15+ years of experience in retail and office environments. Proven track record in managing daily operations, enhancing customer satisfaction, and driving business growth. Skilled in problem-solving, inventory control, and vendor relations, with a strong focus on delivering excellent service and achieving financial targets. Seeking to leverage extensive expertise in a remote customer service role. Work Experience

Owner/General Manager

So Tropic-Tees & Gifts-Honduras, IN

January 2004 to January 2015

• The start-up of a custom embroidery/gift shop.

• Marketing and advancement of business and products.

• Responsible for the daily operations and budget.

• Development and design of logos for local dive shops & restaurants. Excellent Customer Service

Spanky's Express-Pleasant Grove, UT

2007 to 2010

Pleasant Grove, Utah

Accounts Receivable/Payable 2007- 2010

• Payroll, Scheduling of 8-12 employees, Inventory control/ordering of all products needed.

• Excellent Customer Service, problem solving/time management, Generating/maintaining vendors

• Handled weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food, beverages, liquor, beer and small wares.

• Profit and Loss management, cash handling, open and closing, daily bank deposits Customer Service/Office support

Mountain Land Rehabilitation-Cottonwood Heights, UT 2002 to 2004

daily bank deposits, issuing acct. balances, answering calls

• Accounts Receivable, updating/maintaining customer accts, sending notifications/collecting balance

• Achieving records, communicating with clients/support staff/Physical Therapist

• Profit And Loss management.

• Inventory control and the ordering of all products as needed. General Office Print Room Manager

Girl Scouts of Utah-Murray, UT

1999 to 2003

• Responsibilities include Mastering the use of Xerox 5995, copied materials to produce statewide dist.

• Handled all mail activities incoming/outgoing post office, UPS, FedEx and US postal mailings

• Ordering office supplies, breaking down invoice/bills to different departments

• Inventory control and ordering of products as needed, back up receptionist/shop clerk as needed.

• Daily bank deposits

Release of Information Clerk

IHC Memorial Clinic-Salt Lake City, UT

1997 to 1999

• Prepared medical records for release to patient, law offices and physicians.

• Consult and answer questions with patients, attorney's and medical doctors.

• Accept payment for release of records. Create and retain records on data base

• Excellent Customer Service (written/oral, Cash handling & problem solving. Private Caregiver

Education

Ricks College-Rexburg, ID

1989 to 1991

Era High School-Era, TX

1988

High school diploma or GED

Associate's degree

Skills

• Human resources

• Event assistant experience

• RETAIL SALES

• Experience with individuals with mental health conditions

• Event catering coordination

• Event catering manager experience

• Computer skills

• Social media platforms

• Event timeline creation

• Social media event promotion

• Caregiving

• Microsoft Outlook

• Event venue capacity planning

• Mentoring

• Managing patient records

• Cash handling

• Anatomy knowledge

• Research

• Public speaking

• Data entry

• Appointment scheduling

• Grammar Experience

• Google Workspace

• Client communication

• Upselling

• Event needs analysis

• Office record organization

• Event on-site coordination

• Geriatrics

• Medical billing

• Computer operation

• Medical claims processing

• Event manager experience

• Assisted living

• Event vendor selection

• Zero-based budgeting

• Corporate event planning

• Events management - Largest event managed (100-500 attendees)

• Client relationship management

• Event planning time management

• Microsoft Excel

• Shift management

• problem solving

• Leadership

• Fundraiser event planning

• Venue selection

• Banking

• Supervising experience

• Filing

• Event clean-up management

• Event planning - Event planning experience (11-15 years)

• Post-event reporting

• Operations management

• Technical Proficiency

• Hospitality

• Event vendor coordination

• Event conflict resolution

• Hotel experience

• Productivity software

• Accounts Receivable

• Event customer service

• Facebook

• Attention to detail

• CPR

• POS

• receptionist

• Basic math

• Private party planning

• Event volunteer coordinator experience

• Clinical documentation

• Customer Service

• Microsoft Word

• Problem-solving

• Event theme development

• Patient interaction

• Account management

• Team management

• File organization

• Office supply management

• Marketing

• YouTube

• Case management

• Team leadership

• Care coordination

• Home & community care experience

• Event marketing

• Wedding planning

• Phone communication

• Organizing events - Longest event organized (1-3 days)

• Conference planning

• Revenue cycle management

• Event guest list management

• Event visual design

Languages

• English

• Bilingual

Certifications and Licenses

Driver's License

CPR Certification

Additional Information

Skills:

Excellent management, organizational and communication skills Marketing, customer service and problem solving

Work well in stressful situations

Time management and self motivation

Contact this candidate