Dispatch and Sales Supervisor with Logistics Experience
Resume:
Michelle Mcmillian
Mount Airy, NC *****
*******************@******.***
Work Experience
Dispatch Supervisor
Mcmillian fams and trucking-Cana, VA
April 2025 to Present
Family owed and operated I dispatch truck owner to various locations of pickup and drop of destinations keep track of miles traveled commodities we hauled and tonnage maintenance records Appliance Sales Specialist
Lowe's Home Improvement-Mount Airy, NC
February 2025 to January 2026
• Developed and maintained strong relationships with clients, resulting in a high rate of repeat business
• Provided expert advice to customers on the features, benefits, and specifications of various appliances
• Collaborated with vendors to stay up-to-date on new products and technologies in the appliance industry
• Demonstrated appliances to potential customers, highlighting key features and explaining how they meet their needs
• Assisted customers in selecting the right appliances based on their preferences, budget, and lifestyle requirements
• Utilized CRM software to track customer interactions, manage leads, and analyze sales data for performance improvement
• Increased average transaction value by upselling additional accessories or extended warranties
• Coordinated delivery schedules with logistics team to ensure timely delivery of appliances to customers' homes
• Managed inventory levels effectively to ensure availability of popular models at all times Assistant Manager
Lowes Foods-Mount Airy, NC
April 2024 to January 2025
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency Delivery Driver
ADVANCED AUTO-Mount Airy, NC
August 2023 to March 2024
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Reported any vehicle maintenance or repair needs promptly to the appropriate department
• Maintained cleanliness and organization of company vehicles at all times
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries
• Efficiently handled cash transactions when required for COD (Cash on Delivery) orders
• Completed an average of XX deliveries per day with a XX% on-time rate
• Received multiple commendations from customers for exceptional service
• Maintained a clean driving record throughout employment tenure Front Desk Receptionist/Night Auditor
Super 8 by Wyndham-Hillsville, VA
January 2023 to February 2024
• Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
• Managed front desk operations during overnight shifts, including guest check-ins and check-outs
• Resolved customer complaints and issues in a timely manner to ensure guest satisfaction
• Balanced daily revenue and expense reports, reconciling any discrepancies
• Maintained accurate records of room occupancy, rates, and reservations using hotel management software
• Collaborated with housekeeping staff to ensure smooth transition between shifts and efficient room turnover process
• Assisted guests with inquiries regarding hotel amenities, local attractions, and transportation services
• Implemented improved procedures for handling cash transactions at the front desk to minimize errors
• Monitored security cameras throughout the property to maintain a safe environment for guests and employees
• Coordinated with other departments such as maintenance or housekeeping to address any maintenance or cleanliness issues reported by guests during the night shift Business Office Manager
Baine’s Incorporated HVAC-Virginia Beach, VA
November 2010 to February 2023
• Managed daily operations of the business office, overseeing administrative tasks and ensuring efficient workflow
• Negotiated contracts with vendors for office supplies, equipment leases, and service agreements resulting in cost savings of XX%
• Managed employee schedules to ensure adequate coverage during peak hours while optimizing staffing levels to control labor costs
• Maintained accurate records of employee attendance, time off requests, and payroll information using HR software systems
• Implemented a centralized filing system for easy access to important documents resulting in improved efficiency in retrieving information for internal stakeholders
• Streamlined accounts payable/receivable process through automation reducing processing time by XX
%
• Improved customer satisfaction rates by implementing new customer service protocols resulting in an increase in positive feedback ratings by XX%
• Developed and maintained relationships with key stakeholders including clients, suppliers, and regulatory agencies ensuring smooth business operations
• Served as a point of contact for internal/external stakeholders addressing inquiries or resolving issues promptly ensuring customer satisfaction
• Collaborated with department heads to develop annual budgets and track expenses to ensure financial goals were met
Education
Business Management (college)
Tidewater Community College-Norfolk, VA
January 2013 to November 2014
High school diploma or GED
Skills
• Patient service
• Mobility assistance
• Employee relations
• Call center experience
• Manufacturing company experience
• Microsoft Office
• Marketing
• Account management
• Clerical experience
• Sales management
• Food preparation
• Over the road (OTR) driving routes
• Driving
• Laundry
• Load & unload
• Windows
• Dispatching
• Administrative experience
• Cash handling
• Weight handling in the workplace
• Forklift
• Basic math
• Computer operation
• Logistics
• Communication skills
• Customer relationship building
• Computer skills
• Organizational skills
• Office management
• Unloading
• Computer literacy
• Caregiving
• Courier
• Meal preparation
• Microsoft Word
• Client communication
• Inventory control
• Retail sales
• Shipping documentation
• Customer support
• Shipping & receiving
• Merchandising
• Store management
• High-end sales
• Attention to detail
• Freight
• Hours of Service (HOS) regulations
• Adaptability
• Bathing assistance
• Relationship management
• Contracts
• Delivery driver experience
• Grocery store
• Customer service
• Business development
• Manual handling
Languages
• English
Certifications and Licenses
Driver's License
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