Operations & Administrative Support Professional

Kayla Cody

Bladensburg, MD 334-***-**** ********@*****.***

Motivated and adaptable recent graduate with a Bachelor’s degree in Accounting and an Associate degree in Business Administration. Strong foundation in client communication, data analysis, and organizational management, with a genuine passion for working with people and improving systems. Known for being reliable, empathetic, and solution-oriented. I take pride in giving 100% to every opportunity and am fully committed to contributing to any team I join. Eager to grow, learn, and bring value through meaningful work in counseling support, accounting, property management, or residential services. A dedicated team player who thrives in new environments and is always ready to go the extra mile to support individuals, improve processes, and strengthen communities. I’m seeking to join an organization that values personal and professional development, encourages growth from within, and fosters a supportive, inclusive environment. I thrive in roles where I can contribute meaningfully, feel valued as part of a team, and be challenged to learn and grow more as a well-rounded professional. Experience

Leasing Consultant

[The Dolben Company], [Greenbelt, MD] — Sept 2024– Current

● Assisted with day-to-day resident inquiries, maintenance coordination, and lease paperwork

● Supported community events that improved tenant satisfaction and engagement

● Helped track and organize unit occupancy data and vendor communications & more Auditing Dispatch Specialist

METRO, Hyattsville, MD — Nov 2021- Dec 2022

● Manage data in spreadsheets and reports.

● Keep records and reports up to date.

● Supervise other staff and delegate responsibilities.

● Handle technical issues in their area of expertise.

● Carry out clerical duties, including answering phones and preparing documents.

● Handling customer technical support cases through phone and email submission

● Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations

● Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action

● Maintain client confidence by keeping their information confidential. Residential Coordinator / Residential Manager

Brookwood Hospital – Birmingham, AL

December 2019 – June 2021

● Oversaw daily operations of a residential facility or housing community, ensuring a safe, supportive, and well-maintained environment for all residents.

● Served as the primary point of contact for resident concerns, maintenance issues, and conflict resolution, promoting positive community relationships.

● Coordinated move-ins, move-outs, inspections, and lease compliance in collaboration with property staff and/or external partners.

● Managed schedules, activities, or support services to meet resident needs, including wellness checks, educational workshops, or community-building events.

● Maintained accurate records of resident interactions, incident reports, and facility updates using internal software or documentation systems.

● Supervised and trained residential staff or peer assistants (if applicable), fostering a team-oriented and responsive environment.

● Ensured compliance with housing policies, safety regulations, and organizational standards.

● Responded to emergencies and after-hours incidents with professionalism, discretion, and care. Additional Experience

Cashier / Customer Service Representative

[Jacks, Chuck E Cheese, Jim N Nicks, Which Wich, Quality Inn, Chipotle, & Coast to Coast Events, Inc], [Birmingham, AL] —, 2016 – 2019

● Delivered high-quality customer service in a fast-paced environment

● Managed transactions, resolved complaints, and assisted with product inquiries

● Strengthened conflict resolution and multitasking skills Education

Shades Valley High School/ Shades Valley Finance Academy: Graduation Year: 2017, Advanced Diploma

Honors: National Honor Society, Mu Alpha Theta Society, Finance & Business Academy, Theatre Academy, Historian of Kappa Rho Sigma, Inc.

MMHA Leasing Training Academy

Graduation Year: February 2023

Certified By: Maryland Multi-Housing Association

University Of The District Of Columbia

Graduation Year: 2023, Associate's Degree

Major: Business Administration

Honors: The National Society of Leadership and Success Honor Society, President of Phi Beta Lambda at The University of The District of Columbia

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University Of Maryland

Graduation Year: 2025, Bachelor’s Degree

Major: Accounting

Relevant Coursework: Financial Reporting, Business Ethics, Organizational Behavior, Cost Accounting Capstone: Analyzed small business operations and proposed efficiency strategies GPA: 3.8 Dean’s List

Volunteer Work

Volunteer Youth Counselor

Pike County Boys and Girls Club – [Troy, AL]

August 2019 – May 2021

● Supported daily programming for middle school-aged children, including supervising group activities, assisting with homework, and facilitating recreational and educational games.

● Provided emotional support and mentorship to children, helping them develop social skills, confidence, and positive behavior.

● Helped maintain a safe, inclusive, and structured environment; collaborated with staff to manage schedules, resolve minor conflicts, and ensure individual needs were met.

● Built strong rapport with both children and families, contributing to a positive and engaging community atmosphere

Skills:

· Client Communication & Support

· Analytical Thinking

· Microsoft Excel, Word, Outlook

· QuickBooks & Financial Tools (basic)

· Property & Facilities Coordination (basic

knowledge)

· Project Coordination

· Documentation & Record Keeping

· Conflict Resolution & Teamwork

· Digital and Programming

· Social Network

· Tech Knowledge

· Time Management

· Conflict Resolution

· Data Entry

· Detail oriented.

· Accountability and Reliability

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