Customer Service Coordinator - Work-from-Home Ready
Resume:
Layton High School
Layton, UT
************@*****.***
Ogden, UT 84403
Skills
• Cleaning procedures
• Supply management
• Linen inspection
• Hazardous waste handling
• Effective communication
• Product knowledge
• Attention to detail
• Customer engagement
• Inbound and outbound calling
Verbal and written
communication
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Education And Training
• Honor Roll
• GPA: 3.8
Customer-focused Customer Service Representative with expertise in resolving inquiries and enhancing customer satisfaction. Skilled in communication and problem-solving, delivering attentive service to foster loyalty. Strengthens team performance by sharing knowledge and best practices in customer service.
Comfort Inn & Suites - Housekeeper
Ogden, Utah
01/2014 - 12/2015
Army Navy Surplus - Customer Service Representative Englewood, Colorado
10/2008 - 04/2011
Jessica Christensen
Summary
Experience
Cleaned guest rooms and common areas following established procedures and safety standards.
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• Cleaned bathrooms, including toilets, tubs, showers and sinks. Replaced bed linens in guest rooms, enhancing cleanliness and guest comfort. and towels, tidied up rooms.
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Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
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• Replenished supplies and toiletries in guest bathrooms and kitchenettes.
• Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
• Emptied trash receptacles throughout the property. Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
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Inspected linens for stains or damage, ensuring only fresh items were placed in rooms.
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• Inspected guest rooms after cleaning to ensure they were presentable. Trained new staff on housekeeping protocols and best practices, ensuring consistent service quality.
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• Reported maintenance issues promptly to management for timely resolution. Addressed guest requests for housekeeping services, contributing to overall guest satisfaction.
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• Interacted pleasantly with clients and guests when performing daily duties.
• Used cleaning chemicals following proper guidelines. Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
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• Assisted in laundry services including washing, drying, and folding linens. Responded to customer inquiries via phone, email, and in-person interactions.
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Answered customer inquiries and provided accurate information regarding products and services.
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Resolved customer complaints efficiently, ensuring customer satisfaction and timely solutions.
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Resolved customer complaints with effective communication and problem- solving skills.
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Assisted customers in product selection and ordering, effectively handling billing, returns, exchanges, and technical support.
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• Assisted customers in selecting outdoor gear and military surplus items. Cultivated strong customer relationships, fostering loyalty and encouraging repeat business.
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• Processed sales transactions accurately using point-of-sale systems. Entered and maintained customer information in databases to ensure accuracy and accessibility. with accurate information. with new and modified customer data.
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Presented existing and prospective customers with valuable service or product information to aid in decision-making.
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Took special orders in person and over telephone, generating additional revenue every month.
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