Remote Customer Solutions Associate (Career Transition)

Sharon Nirk

Augusta, Georgia 706-***-**** **********@*****.***

Highly organized professional with 20+ years of experience in managing complex environments, coordinating diverse activities, and ensuring timely completion of tasks. Proven ability to serve as a primary point of contact, maintain detail-oriented records, and collaborate effectively with stakeholders. Professional Experience

Burke County School District Waynesboro, Georgia Teacher - Reading Intervention, Social Studies, ELA July 2019 - June 2025

● Managed administrative tasks for student accounts, including documentation and tracking progress.

● Ensured consistent, clear communication with parents and teams regarding student needs and progress.

● Maintained accurate, up-to-date records, ensuring compliance with school and district guidelines. Drive-Thru Espresso Business “Cubs of Coffee” North Augusta, South Carolina Business Owner June 2017 - June 2019

● Managed all daily operations, demonstrating strong organizational skills and attention to detail.

● Recruited, interviewed, and hired qualified staff to ensure smooth business operation.

● Reviewed sales and financial goals for business growth and stability. Richmond County School District Augusta, Georgia Teacher - 4th, 5th, SPED November 2014 - May 2017

● Facilitated structured activities and managed 60+ individual student accounts.

● Maintained accurate and current records for students with individualized learning plans (IEPs). Columbia County School District Evans, Georgia

Teacher - Kinder, 1st, 5th, EIP August 2007 - May 2014

● Incorporated differentiated instruction techniques to meet the needs of a variety of learners.

● Assessed students' progress daily and communicated outcomes with parents to ensure academic success. Aiken County School District Aiken, South Carolina Teacher - 5th Math January 2007 - May 2007

● Planned and coordinated all lesson content and student activities, tracking progress and ensuring timely outcomes.

Lakeland School District Rathdrum, Idaho

Teacher - Kinder, 2nd, 4th, 5th, Title 1 December 1998 - January 2007

● Actively participated on the Steering Committee for School Improvement, demonstrating collaborative skills in a team setting.

Education, Licenses, and Certifications

● Master of Arts in Special Education, University of Idaho

● Bachelor of Science in Elementary Education, University of Idaho

● Certifications: SPED, ESOL, Elementary and Middle School Certified

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