Experienced Bookkeeping and Accounts Payable Specialist

Michelle Gayton

****************@*****.*** BLYTHEWOOD, SC, US 803-***-****

WORK HISTORY

Bookkeeping, Accounts Payable at CAROLINA TAX AND BOOKKEEPING SERVICES January 1993 - April 2018 (25.5 Years)

Responsible for accounting of all financial transaction for a one-million-dollar budget. Including, implementing QuickBooks. Solved chronic balancing issues arising from cash refunds made for self-checkout failure reimbursements. Answered phones, discussed account and payment information with customers, prepared taxes, printed checks, worked on timesheets for the week, prepared payroll.

Bookkeeping, Accounts Payable at PALMETTO HEALTH / SRC June 2015 - November 2015 (0.5 Year)

Customer Service Representatives 06/2015 - 11/2015 PALMETTO HEALTH / SRC 1401 MAIN ST STE 500, COLUMBIA, SC Answered incoming calls from patients requesting meals, assisted other departments with materials needed, assisted with having patients transported throughout the hospital when needed.

Medication Processing Representative at PALMETTO LTC / DEPARTMENT OF MENTAL HEALTH

May 2007 - November 2014 (8 Years)

Answered incoming calls, maintained a working filing system of customers accounts, maintained weekly logs for payments, and medications received. Responsible for collecting income information to ensure eligibility for free medication. Billed third parties for payments, and collected co-payments. Scheduled patients for appointments and called to remind patients of appointments.

Customer Service Representative at Cingular Wireless June 2000 - January 2007 (7 Years)

Handled customer inquiries, complaints, billing questions and payment extension requests. Calm upset callers, repair trust, locate resources for problem resolution. Interface daily with internal partners in the billing department Managed a high-volume workload within a deadline-driven environment Resolved an average of 550 inquires in any given week, and consistently met performance benchmarks in all areas, speed, accuracy, and volume. Coder Keyer/Medical Biller/Customer Service Rep. at Blue Cross Blue Shield I December 1993 - April 2000 (6.5 Years)

Coded and Keyed claims from providers and customers processed claims daily to ensure providers and insurers were paid on time. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. Officially commended for initiative, enthusiasm, tenacity, intense customer focus and dependability in performance evaluations. Greet transfer and hold calls Build rapport, listen clarify and manage conversational flow. Manage upset customers, conflicts and challenging situations deliver outstanding service, exceed expectations, and build long-term loyalty. Work in teams and in a self-directed environment.

EDUCATION

Ultimate Medical College FL - None

Graduated 0000-00-00

SKILLS

Customer Service Representative, To complete

Filing, To complete

Medical Billing, To complete

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