Operations-Focused Assistant Manager Resume Title
Resume:
SIERRA
KELSAY
ASSISTANT MANAGER
************@*****.***
Mexico, MO 65265
CONTACT
SKILLS
• Customer service and satisfaction
• Team leadership
• Problem-solving
• Money handling
• Adaptability and flexibility
• Customer relations
• Task delegation
• Retail operations
• Operations management
• Rewards program oversight
• Multitasking
• Organizational skills
• Attention to detail
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
PROFESSIONAL SUMMARY
Assistant Manager
Tractor Supply Company, Mexico, MO
Cashier
Orscheln Farm & Home, Mexico, Missouri
EXPERIENCE
May 2018 - January 2026
Trained new employees in product knowledge, customer service protocols,
• cash handling procedures, and safety regulations. Resolved customer complaints quickly and effectively while maintaining a
• high level of professionalism.
Helped oversee the daily operations of the store, managing staff and
• inventory.
Managed company orders, expenditures and sales to meet budget and
• revenue targets.
Created weekly schedules based on predicted staffing needs, budgets and
• employee requests.
Maintained hands-on knowledge of job roles and regularly stepped in to
• perform business duties.
Communicated with clients to address questions, concerns, and needs and
• provide quality customer service.
May 2018 - January 2023
Operated cash register and accurately processed payments, returns, and
• exchanges.
Maintained cleanliness of the checkout area by cleaning counters, shelves
• and windows.
Performed opening and closing procedures, such as counting cash
• register, restocking, and cleaning.
Helped restock shelves when necessary to maintain an organized display
• area.
Provided excellent customer service by greeting customers and offering
• assistance.
Developed strong customer service skills by providing efficient and
• accurate service.
Receptionist Clerk
Veterinary Clinic, Mexico, MO
• Delivered exceptional customer service at all points of contact.
• Used POS system to complete purchases for customers. Processed returns and exchanges quickly while ensuring accuracy of store
• inventory records.
May 2007 - September 2014
Developed strong relationships with customers by providing excellent
• customer service skills.
Answered multiple phone lines with professionalism while managing
• customer inquiries in a timely manner.
Checked visitors in and directed or escorted to appropriate departments
• and personnel.
• Handled cash and credit card payments with accuracy. Scheduled appointments and maintained and updated appointment
• calendars.
Greeted guests to determine nature and purpose of visit and directed or
• escorted to specific destinations.
• Operated telephone switchboard to answer and forward calls. Cosmetology, Hart Career Center
High School Diploma
Mexico Senior High School, Mexico
EDUCATION
May 2012
May 2010
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